Charlotte Jones

• Resolved numerous claim disputes, promoting a fair outcome for all parties involved.
• Ensured customer satisfaction by promptly resolving claims disputes.
• Provided comprehensive training to junior staff members, enhancing overall team performance.
• Adhered strictly to industry regulations during every stage of claim processing.
• Facilitated smooth workflow by coordinating tasks within the team effectively.
• Processed outstanding claims to reduce backlog and improve efficiency.
• Fostered positive relationships with clients through excellent communication skills.

I began my career at McDonald’s as a Crew Member, where I developed strong customer service and teamwork skills. Through dedication and consistent performance, I progressed to the role of Crew Trainer, supporting the development of new staff and ensuring high operational standards were maintained.

On 5th December 2021, I was promoted to Manager. In this role, I took on significant responsibility, including leading both opening and closing shifts, ensuring the smooth day-to-day running of the restaurant. My duties included overseeing staff, managing performance, handling customer queries, and maintaining excellent service standards while building positive relationships with both new and returning customers.

I completed first aid training to ensure I could respond effectively to any incidents during my shifts. I was also responsible for carrying out daily health and safety checks, ensuring compliance with company policies and maintaining a safe environment for both staff and customers.

This role was both challenging and rewarding, requiring strong leadership, organisation, and the ability to perform effectively under pressure while managing multiple responsibilities.