Sarah Holloway

Senior Commercial Claims Handler

Ageas Insurance

Gloucester, Gloucestershire

07.2001 - Current

Ensured customer satisfaction by promptly resolving claims disputes.
Implemented robust systems for tracking progress of ongoing claims, improving overall efficiency of the department.
Maintained high levels of accuracy whilst reviewing and validating claims documentation.
Provided comprehensive training to junior staff members, enhancing overall team performance.
Managed a case load of over 250 complex insurance claims for successful resolution.
Conducted thorough investigations into suspicious or fraudulent claims.
Streamlined work processes by implementing innovative solutions to common problems.
Liaised with legal teams for effective claim settlement.
Fostered positive relationships with clients through excellent communication skills.
Achieved efficient claim processing with meticulous attention to detail.
Resolved numerous claim disputes, promoting a fair outcome for all parties involved.
Facilitated smooth workflow by coordinating tasks within the team effectively.
Kept up-to-date on current market trends, contributing to sound decision-making processes in the company's interest.
Processed outstanding claims to reduce backlog and improve efficiency.
Handled sensitive client information, maintaining confidentiality at all times.
Adhered strictly to industry regulations during every stage of claim processing.
Collaborated closely with underwriters to ensure accurate risk assessment on new policies.
Mitigated potential losses by identifying and reporting fraudulent activity promptly.
Negotiated favourable settlements for policyholders in contentious cases.
Handled all claims and communications within established service level agreements.
Kept clients well-informed of claim updates and case progress.
Processed inbound customer calls promptly to meet call-handling timeframe targets.
Recorded detailed, accurate claim particulars for reliable case notes.
Handled initial claims enquiries with attention to first-class, personal service.
Responded to telephone enquiries from clients, vendors and members of public.