Kate Allen
Brighton
Summary
Accomplished Claims Processing Specialist with expertise in settlement procedures and fraud identification. Delivered effective risk assessments and ensured regulatory compliance with legal frameworks and GDPR. Collaborated with solicitors to enhance productivity while maintaining focus on accurate recordkeeping.
Overview
37
37
years of professional experience
Work history
Recovery Claims Handler
Markerstudy Insurance
09.2005 - Current
- Managed recovery activity for non-fault claims, ensuring timely resolution and maximised recoveries
- Ensured documentation reflected financial outlay accurately, supporting effective claims processing
- Engaged with third-party insurers and solicitors to facilitate smooth recovery processes and resolve disputes
- Delivering against SLA's, financial targets and productivity measures
- Applying Consumer Duty principles in every decision
- Fostered positive relationships with clients through excellent communication skills.
- Achieved efficient recovery processing with meticulous attention to detail.
Senior Claims Technician
GAB Robins UK, Loss Adjusters
09.2001 - 08.2015
- Ensured timely claims resolution, contributing to improved customer satisfaction.
- Calculated claims settlements while applying policy terms and conditions, ensuring accuracy in settlements.
- Applied technical knowledge to resolve complex issues efficiently.
- Maintained accuracy while completing tasks within tight deadlines.
- Delivered training sessions for new staff on best practices for efficient claims handling, enhancing team capability.
- Assisted clients in understanding their policy coverage, resulting in a more positive experience.
Underwriting/claims assistant
General Accident/CGU/Aviva
02.1989 - 04.2001
- Handled all Personal Lines claims, negotiating directly with clients and intermediaries to ensure timely resolutions
- Provided new business quotations and processed proposals and amendments for existing clients to support client retention and satisfaction
- Managed broker accounts and credit control, ensuring accurate financial oversight and maintaining strong business relationships
- Adapting to change during company mergers including understanding new systems and procedures
Skills
- Claims processing
- Claims settlement procedures
- Fraudulent claim identification
- Risk assessment
- Legal framework understanding
- Understanding of underwriting principles
- Liability understanding
- Regulatory compliance
- GDPR adherence
- Working with solicitors
- Productivity and organisation
Education
Educated to O level standard in 7 subjects including Maths and English
Accomplishments
Regularly exceeded expected targets in my recovery handler role receiving various awards and bonuses
Timeline
Recovery Claims Handler
Markerstudy Insurance
09.2005 - Current
Senior Claims Technician
GAB Robins UK, Loss Adjusters
09.2001 - 08.2015
Underwriting/claims assistant
General Accident/CGU/Aviva
02.1989 - 04.2001