Rosie Scott

My current job role involves a fast-paced environment answering calls for customers regarding their ongoing claims. I maintain high levels of accuracy whilst reviewing and validating claims documentation while also keeping clients well-informed of claim updates and case progress.

With high level of calls, i always process inbound customer calls promptly to meet call-handling timeframe targets ensuring customer satisfaction by promptly resolving claims disputes.

Accomplished with over 4 years of experience in the gift manufacturing industry. Demonstrated expertise in overseeing the end-to-end production process, from conceptual design to final product delivery. Skilled in managing the supply, ensuring quality, and optimizing manufacturing processes to meet market demands. While also having the ability to coordinate with suppliers, and maintain compliance with industry standards. Adept at creativity and innovation to develop unique and high-quality gift products with a commitment to delivering exceptional customer satisfaction and driving business growth. Ran by my father and myself until June 2024 where we sadly had to shut down our business due to the rise of fast competitors from overseas and import.

Proficient in all aspects of café operations, including barista duties, food preparation, and inventory management. Also delivering exceptional customer service, creating a welcoming and friendly atmosphere, and building strong relationships with regular customers. Skilled in handling high-volume environments, ensuring quick and efficient service as a part of a team, and keeping up with high standards of cleanliness and food safety.