Thomas Jennings
Sutton Coldfield,West Midlands
Summary
Experienced professional with focus on claims handling and customer service. Skilled in resolving claims efficiently and ensuring client satisfaction through thorough investigation and communication. Proven ability to manage complex cases and deliver timely outcomes, with over six years of work experience in various roles, strong adaptability is showcased with success in all job roles, especially in client satisfaction. Demonstrates keen eye for detail and ability to manage multiple tasks simultaneously. Ready to contribute to positive outcomes and customer satisfaction in any role.
Overview
6
6
years of professional experience
Work history
Property Claims Handler/ Paralegal
Strata Solicitors
Tamworth, Staffordshire
10.2024 - Current
- Handled vast number of caseloads for varying corporations whilst ensuring all clients are highly satisfied.
- Worked with a small team to open and then develop Strata’s property sector allowing for them to expand their clientele, doubling their caseload in the team’s first six months.
- Further developed my ability to communicate with team members and clients and how to adapt to differing wants and needs to provide high quality service.
- Handled sensitive and confidential information whilst still managing to complete clients’ needs.
- Increased Strata’s intake by handling existing claims and setting up and dealing with new claims.
- Have shown effective decision making and strong organisational abilities to manage and increase my workload whilst progressing in my position.
- Made use of my own note-taking ability to constantly review my own work and others, to be consistently on top on new and current processes and requirements.
- Focused on building relationships within the workplace and with new and existing clients.
Paralegal
DAC Beachcroft
Birmingham, West Midlands
03.2024 - 10.2024
- Developed a strong knowledge of setting up and building claims and case files, highlighting key knowledge areas required for a successful claim.
- Engaged with victims and communicated complex procedures and information regarding processes and other important knowledge.
- Built strong foundations in collecting and reviewing evidence, sending formal letters such as S.152 letters or letters of action.
- Continued to learn how to contribute and work within a team, whilst developing my ability to work autonomously and rely on my own abilities.
- Worked on my ability to manage my time and workload.
- Contributed to improving my own and the teams’ goals, reaching a standard set by the company.
Meeting and Events Bartender
The Belfry Resort
Sutton Coldfield, Birmingham
09.2021 - 10.2024
- Created an inviting atmosphere through friendly interaction with customers.
- Collaborated with team members to provide seamless service during busy periods.
- Took a leadership position when required to delegate tasks to fellow team members which suited their strengths.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Resolved customer complaints promptly to maintain good relationships.
- Organised and carried out events to match hotels high standards and reputation.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
Store Assitant
Wilko
Sutton Coldfield, Birmingham
10.2020 - 08.2021
Front of house team member
Treatz Dessert Shop
Sutton Coldfield, Birmingham
09.2019 - 09.2020
Store assistant
Scope Charity Shop
Sutton Coldfield, Birmingham
04.2019 - 07.2019
Education
Bachelor of Arts - Law
Birmingham City University
Birmingham 09/2020 - 06/2023
A-Levels -
Plantsbrook School
Sutton Coldfield, Birmingham 09/2018 - 06/2020
GCSEs -
Plantsbrook School
Sutton Coldfield, Birmingham 09/2013 - 06/2018
Skills
- Resilience in stressful situations
- Decision-Making competence
- Liability understanding
- Effective communication
- Working with solicitors
- Policyholder advisement
- Legal framework understanding
- Claim investigation technique
References
Robert Richards, The Belfry Resort, 07504041704
Other references available upon request
Timeline
Property Claims Handler/ Paralegal
Strata Solicitors
10.2024 - Current
Paralegal
DAC Beachcroft
03.2024 - 10.2024
Meeting and Events Bartender
The Belfry Resort
09.2021 - 10.2024
Store Assitant
Wilko
10.2020 - 08.2021
Front of house team member
Treatz Dessert Shop
09.2019 - 09.2020
Store assistant
Scope Charity Shop
04.2019 - 07.2019
Bachelor of Arts - Law
Birmingham City University
09/2020 - 06/2023
A-Levels -
Plantsbrook School
09/2018 - 06/2020
GCSEs -
Plantsbrook School
09/2013 - 06/2018
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