Charlie Lawley
Hereford,Herefordshire
Summary
Dedicated professional with expertise in tactful complaint handling, product inventorying, and strong memory retention. Proven ability to excel in sales persuasion and customer engagement, maintaining composure under pressure. Seeking to leverage skills in a dynamic environment to drive customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Bartender
Rekom
Cardiff
2022.12 - 2024.07
- Handled cash transactions securely minimising risk of theft or fraud.
- Created an inviting atmosphere through friendly interaction with customers.
- Developed rapport with regular patrons fostering a loyal customer base.
- Completed end-of-day cleanup to reset bar for next day.
- Resolved customer complaints promptly to maintain good relationships.
Waiter bartender
McMullen's
Fleet, Hampshire
2020.02 - 2021.09
- Implemented upselling techniques to enhance revenue generation for the establishment..
- Ensured clean working environment with meticulous attention to detail and hygiene standards.
- Demonstrated flexibility by covering various shifts as required.
Education
A-Levels - Business, Sport and Psychology
Farnborough 6th Form
Hampshire 2018.09 - 2020.08
Skills
- Tactful complaint handling
- Product inventorying
- Strong memory retention
- Sales persuasion
- Customer engagement
- Composure under pressure
Timeline
Bartender
Rekom
2022.12 - 2024.07
Waiter bartender
McMullen's
2020.02 - 2021.09
A-Levels - Business, Sport and Psychology
Farnborough 6th Form
2018.09 - 2020.08