Charles Solomon
Bolton
Summary
Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 3 years of service-focused experience working with multiple systems.
Overview
3
3
years of professional experience
Work History
Customer Consultant
Intrum credit services formerly (Wescott credit service)
01.2023 - Current
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Listened to customers in actively to assess issues and provide accurate information.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- complaint handling and resolutions
- account managements and recovery of old debt
- collection and processing of client payment
- training and development
Customer Service and Advisory
First bank of Nigeria
01.2021 - 09.2023
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- understanding customer needs and develop plans to address them
- account balance enquiry and account opening
- downloading and printing customer statements
- indenting and delivery of debit and credit cards to customers
- setting up customers online and mobile banking applications
- administering of probate accounts
- resolution of customers unsuccessful p.o.s, online banking and debit related issues
Education
Bachelor of Science - Computer Science
Federal University of Technology Owerri
Imo State Nigeria08.2019
Skills
- Customer Data Confidentiality
- Accounts Payable and Accounts Receivable
- First-Tier Technical Support
- Customer Account Management
- Issue and Complaint Resolution
- Customer Understanding
- Effective Customer Communication
- Outcomes Tracking
- Process Transactions
- Billing Adjustments and Refunds
- Microsoft Office
- Customer Consultations
- Customer Retention Strategies
- Customer Service and Assistance
- Administrative and Office Support
Languages
English
Native language
English
Proficient
C2
Timeline
Customer Consultant
Intrum credit services formerly (Wescott credit service)
01.2023 - Current
Customer Service and Advisory
First bank of Nigeria
01.2021 - 09.2023
Bachelor of Science - Computer Science
Federal University of Technology Owerri
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