Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Tia-Leigh Mitchell-Parker

Blackpool,Lancashire

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Enthusiastic Retail Sales Assistant with 8 years of experience.

Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

9
9
years of professional experience

Work history

Customer consultant

The Body Shop
Blackpool, Lancashire
11.2019 - Current


  • Assisted customers with varying questions using product knowledge and service expertise.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Advised customers on availability, pricing and location of products.
  • Completed transactions to replace or exchange defective items.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Worked flexible hours.
  • Received and processed stock using inventory management system.
  • Increased revenue by upselling and recommending products.
  • Listened actively to offer accurate information and best solution to their needs.

Sales assistant

Leading Labels
Fleetwood, Lancashire
11.2018 - 11.2019
  • Processed returned or exchanged items and provided refunds to customers.
  • Organised displays to promote inventory and encourage customer purchases.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Assisted customers in locating specific items to boost satisfaction.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Accepted card, cash and cheque payments in POS register system.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Followed company procedures and guidelines for smooth retail operations.

Customer consultant

The Body Shop
Blackpool, Lancashire
10.2016 - 11.2018


  • Assisted customers with varying questions using product knowledge and service expertise.
  • Listened actively to offer accurate information and best solution to their needs.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Advised customers on availability, pricing and location of products.
  • Completed transactions to replace or exchange defective items.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Worked flexible hours, covering weekends and bank holidays.
  • Received and processed stock using inventory management system.
  • Supported team by demonstrating respect and willingness to help.
  • Increased revenue by upselling and recommending products.

Sales consultant

British Home Stores/ BHS
Blackpool, Lancashire
08.2015 - 08.2016


  • Organised displays to promote inventory and encourage customer purchases.
  • Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
  • Applied exceptional customer service skills across all sales channels to engage prospects.
  • Understood store goals and used upselling and cross-selling techniques to achieve targets.
  • Maintained store standards to uphold clean, professional appearances.
  • Remained knowledgeable in current stock to provide helpful, informative customer advice.
  • Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
  • Delivered outstanding customer experiences through attentive care and faultless service.
  • Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
  • Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
  • Accepted card, cash and cheque payments in POS register system.
  • Explained establishment policies to customers and offered advice on selections.
  • Tagged products quickly and accurately with price tags and stickers.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Displayed energy and enthusiasm in fast-paced environment.

Education

Diploma of Higher Education - Photography

Blackpool and The Fylde College
Blackpool
09/2015 - 06/2018

Skills

  • Data confidentiality
  • Brand awareness and representation
  • Stockroom procedures
  • Transaction processing
  • Customer relations
  • Customer care
  • Stock management
  • Payment processing
  • POS systems
  • Customer experience
  • Advanced product knowledge
  • Time management
  • Team building
  • Problem-solving
  • Communication skills

Affiliations

  • I am a qualified Make-Up Artist, so like to keep up to date with current make up trends and products. I also enjoy going to music concerts, the theatre and dining out with family and friends.

Timeline

Customer consultant

The Body Shop
11.2019 - Current

Sales assistant

Leading Labels
11.2018 - 11.2019

Customer consultant

The Body Shop
10.2016 - 11.2018

Sales consultant

British Home Stores/ BHS
08.2015 - 08.2016

Diploma of Higher Education - Photography

Blackpool and The Fylde College
09/2015 - 06/2018

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Tia-Leigh Mitchell-Parker