Alessandro Paolo

I am driven to deliver a high-quality service and consistent results for my customers. I am a flexible customer service team member focused on resolving customer concerns and enquiries. I am highly skilled at accurately documenting call details, preparing reports and organising documentation. I offer helpful answers and relevant information to customers and often will help customers set up their online banking on their phones, tablets or laptops. I am incredibly passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Within my work at Virgin Money, I have been chosen to be the local ‘brand and community ambassador’. This role has allowed me to make connections within the area and help to positively impact the community.

As B&C Ambassador, I organised a charity fundraising event raising money for a local charity, Orkney Prostate Awareness. In this event we had managed to raise an amazing £1307. I have also taken on meetings with the local MSP, Liam McArthur, to speak to him about opportunities Virgin Money can offer to local people in need and how we can roll these opportunities out, such as ‘Databank’.