Emily Walker
Carlisle,Cumbria
Summary
- Dedicated Customer service assistant with seven years of customer service experience within dynamic, fast-paced environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.
- Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
- Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
-Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Customer consultant
The Body Shop
Carlisle, Cumbria
05.2022 - 03.2024
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Generated creative ideas for social-first content aligned with campaign objectives.
- Oversaw day-to-day management of social media accounts across two platforms.
- Scheduled social media content strategically to achieve maximum reach and impressions.
- Shot and edited content for Instagram and TikTok.
- Advised clients on suitable treatments and skincare products offered.
- Demonstrated skincare and makeup techniques to promote products and educate customers.
- Provided clients with personalised skincare recommendations to support maintenance of healthy skin.
- Served customers to drive sales and deliver top-quality experiences.
- Supported team by demonstrating respect and willingness to help.
- Carried out day-to-day duties accurately and efficiently.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled cash and card payments with accuracy.
Waitress
The Last Zebra
Carlisle, Cumbria
11.2021 - 05.2022
- Advised on food and drink choices based on customer preferences.
- Greeted customers, presented menus and shared information about available special items.
- Advised customers on wine and beverage pairings with selected food items.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Carried out day-to-day duties accurately and efficiently.
- Delivered high-quality results within budget and timeframe targets.
Front of house assistant
Dalston Hall Hotel
Carlisle, Cumbria
08.2017 - 11.2021
- Created memorable customer experiences through attentive, responsive service.
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Advised customers on restaurant dishes and special offers.
- Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
- Prepared dining room for special functions.
- Collaborated with kitchen and serving staff for smooth service operations.
- Greeted and directed visitors, creating positive and welcoming first impression.
- Maintained clean and orderly reception area to uphold brand standards.
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Produced and finalised bills and provided receipts to customers.
- Kept track of allergies and dietary restrictions, verifying delivery of correct meals and snacks for camper needs.
- Assisted in managing customer complaints and feedback, addressing issues promptly.
- Answered phone calls and inquiries, providing information and assistance to callers.
- Took customer orders and noted dietary preferences and allergies to meet customer needs.
- Operated tills to process daily cash and card payments, maintaining till in balance at all times.
- Obtained client feedback to determine improvements for future events.
- Welcomed guests into venues, showing them to tables and providing menus.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Replenished stock and processed deliveries to maximise product availability.
- Completed opening and closing procedures, from product replenishment to budget control.
- Answered and helped resolve enquiries from clients, vendors and general public.
Early years practitioner
Little Owls Nursery
Carlisle, Cumbria
10.2020 - 08.2021
- Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
- Utilised learning through play to enhance children's creativity.
- Applied Early Years Foundation Stage (EYFS) framework knowledge to drive curriculum attainment.
- Reported on developmental progress to quickly identify and meet additional educational needs.
- Supported children with toilet training to aid physiological development.
- Boosted vocabulary development through singing, storytelling and role-play activities.
- Used phonics to build reading and writing skills.
- Set up and helped children with activity equipment and resources.
- Devised activities to improve pupils' social, emotional and cognitive development.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Cared for babies from changing nappies to managing nap schedules.
- Adapted activities to support Special Educational Needs and Disabilities (SEND) pupils.
- Tracked and assessed learning journeys using Nursery Management Software.
- Discussed behavioural issues with parents offering practical solutions for improved child development.
- Thoroughly cleaned and disinfected play areas to control health risks.
- Provided extra-curricular care in after-school clubs.
- Safeguarded children appropriately, escalating concerns to senior staff.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Supported team by demonstrating respect and willingness to help.
- Oversaw daily operations to achieve high productivity levels.
Early years practitioner
Mother Goose Day Nursery
Carlisle, Cumbria
10.2017 - 10.2020
- Cared for babies from changing nappies to managing nap schedules.
- Assessed pupil performance and adapted learning programmes to suit individual needs.
- Built student confidence through targeted learning exercises and activities.
- Served as Key Person for 10+ children.
- Monitored student activity to maintain safe, positive learning environments.
- Supervised groups of children on educational excursions.
- Adapted activities to support Special Educational Needs and Disabilities (SEND) pupils.
- Built positive relationships with families, enhancing trust in care provisions.
- Tracked and assessed learning journeys using Nursery Management Software.
- Established rapport with families and delivered comprehensive progress reports.
- Encouraged sharing and teamwork for positive social development.
Education
Bachelor of Science - Children's Nursing
University of Cumbria
Carlisle, Cumbria 09.2022 -
NVQ Level 3 - Level 3 Childcare and Education
RWP Training LTD
Carlisle, Cumbria 09.2017 - 08.2019
GCSEs - Maths, English and Childcare
Trinity School
Carlisle 09.2011 - 08.2016
Skills
- Staff training and mentorship
- Customer experience
- Sales forecasting
- Queue management
- Payment processing
- Customer relations
- Stockroom procedures
- Stock management
- Data entry
- Customer care
- Record maintenance
- Training programmes
- Transaction processing
- Quality Control
- Data confidentiality
- Team building
- Problem-solving
- Social media marketing
- Communication skills
- Time management
- Leadership
Timeline
Bachelor of Science - Children's Nursing
University of Cumbria
09.2022 -
Customer consultant
The Body Shop
05.2022 - 03.2024
Waitress
The Last Zebra
11.2021 - 05.2022
Early years practitioner
Little Owls Nursery
10.2020 - 08.2021
Early years practitioner
Mother Goose Day Nursery
10.2017 - 10.2020
NVQ Level 3 - Level 3 Childcare and Education
RWP Training LTD
09.2017 - 08.2019
Front of house assistant
Dalston Hall Hotel
08.2017 - 11.2021
GCSEs - Maths, English and Childcare
Trinity School
09.2011 - 08.2016