Cameron Devine

Handled customer complaints, providing appropriate solutions to guarantee positive outcomes. Assisted customers with varying questions using product knowledge and service expertise. Reconciled cash drawers and daily transaction records to maintain transactional accuracy. Identified and resolved financial discrepancies and escalated critical errors to management or relevant sector. Completed special procedures for customers, ordering new cheques, stopping payments or investigating identity theft. Adhered to reserve security procedures and access requirements. Identified and mitigated potential fraud and transaction risks. Upheld strict financial controls by keeping funds secure by following fraud prevention procedure.

Extensive and up to date training regarding nutrition, supplementation and biology before able to advise products for customers. Knowledge of contraindications with medication was necessary to keep customers safe when advising products. Greeted customers and offered assistance with product locations and sale items. Monitored floor stock and inventory to proactively report shortages and prevent product spoilage. Cleaned and tidied salesfloor to maintain hygiene and enhance customer shopping experiences. Used upselling and cross-selling techniques to increase revenue and drive multi item sales. Completed secure opening and closing procedures each day.

Guaranteed customer satisfaction, offering various options to suit customer needs and aspirations. Steamed and presented garments in line with fashion trends. Monitored retail stock levels, restocking shelves and rails as appropriate for visually-appealing displays. Attention paid to fashion trends or when products were displayed on television to ensure adequate stock.

Established customer purchasing needs, offering personalised guidance with garment and accessory selection. Delivered outstanding customer experiences through attentive care and faultless service. Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times. Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue. Ensure the team meets set target expectations from head office, following up with the team and using action plans if we were falling short.