Casey Martin
Loughborough,Leicestershire
Summary
Dynamic professional with a resilient mentality and a proven track record in leadership excellence. Adept at decision making precision, staff motivation, and customer relationship management. Demonstrates outstanding customer service and excels in organisational development, as well as policies and processes development. Committed to driving continuous improvement and fostering strong team dynamics to achieve business objectives.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Family Finding Team Manager
Compass Fostering
Syston , Leicestershire
07.2022 - Current
- Achieved higher team efficiency with regular training and mentoring sessions.
- Coordinated with various departments for seamless workflow.
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Boosted morale by recognising and rewarding exceptional work.
- Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment. This led to no staff turnover within my team of 6 over a 2 year period.
Family Finding Officer
Compass Fostering
Syston, Leicestershire
04.2018 - 07.2022
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Collaborated with colleagues for effective teamwork.
- Handled sensitive information with discretion and professionalism.
- Worked diligently under pressure whilst preserving high-quality output.
- Executed assigned duties responsibly thus meeting departmental expectations consistently.
Customer Service Advisor
Molson Coors
Cardiff , Cardiff
09.2016 - 04.2018
- Improved customer satisfaction by promptly addressing queries and complaints.
- Strengthened client relationships with clear communication and problem-solving skills.
- Resolved pressing customer issues, ensured repeat business.
- Assisted customers in product selection to boost sales.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
Education
Bachelor of Science - Social Psychology
Loughborough University
Loughborough 09.2013 - 09.2016
BTEC - Health Science
Pembrokeshire College
Haverfordwest 09.2011 - 07.2016
Skills
- Resilient mentality
- Decision making precision
- Leadership excellence
- Staff motivation
- Customer relationship management
- Outstanding customer service
- Organisational development
- Policies and processes development
Timeline
Family Finding Team Manager
Compass Fostering
07.2022 - Current
Family Finding Officer
Compass Fostering
04.2018 - 07.2022
Customer Service Advisor
Molson Coors
09.2016 - 04.2018
Bachelor of Science - Social Psychology
Loughborough University
09.2013 - 09.2016
BTEC - Health Science
Pembrokeshire College
09.2011 - 07.2016
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