Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Amy Slack

Grantham,Lincolnshire

Summary

Inspirational leader with collaborative approach, ready to drive team success. Adept in communication and problem-solving, bringing strategic mindset to project management and team development. Committed to fostering high-performing team culture that delivers exceptional results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assessment, DRO & Breathing Space Team Manager

PayPlan
Grantham, Lincolnshire
06.2018 - Current
  • Boosted morale by recognising and rewarding exceptional work.
  • Coordinated with various departments for seamless workflow.
  • Delegated responsibilities efficiently amongst team members.
  • Addressed customer complaints promptly, ensuring customer satisfaction and retention.
  • Achieved higher team efficiency with regular training and mentoring sessions.
  • Conducted performance evaluations to identify areas of improvement.
  • Prioritised workload effectively, resulting in timely completion of tasks.
  • Maintained up-to-date knowledge of industry trends, enabling informed decision-making processes.
  • Fostered a positive work environment through effective communication and conflict resolution tactics.
  • Handled employee grievances to maintain harmony within the workforce.
  • Monitored health and safety measures for guaranteed compliance.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.

Account Manager

Tenant Shop LTD
Grantham, Lincolnshire
07.2017 - 06.2018
  • Collaborated with sales team for achieving shared objectives.
  • Assured timely delivery of products and services to meet customer expectations.
  • Conducted market research to stay abreast of industry trends.
  • Led team meetings for efficient communication and project updates.
  • Worked closely with product development teams for customising offerings according to client needs.
  • Managed business relationships to ensure loyalty and long-term commitment.
  • Devised marketing plans, resulting in increased brand awareness.
  • Analysed sales data for identifying opportunities for growth.
  • Established strong rapport with clients through regular communication.
  • Achieved client satisfaction by managing key accounts effectively.
  • Arranged and attended networking events, expanding professional contacts and prospects.
  • Delivered presentations to potential clients, securing new business partnerships.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
  • Handled customer concerns and complaints to resolve issues and build loyalty.

Office Manager

Crescent Veterinary Clinic
Melton Mowbray, Leicestershire
10.2012 - 09.2017
  • Updated office policies to reflect changing business needs and regulations.
  • Administered payroll system efficiently, avoiding errors or delays in payment cycle.
  • Performed regular audits on company expenditures, identifying potential cost-saving opportunities.
  • Oversaw recruitment processes, attracting top-tier talent for team expansion.
  • Managed supplier relationships to secure best pricing and service delivery.
  • Organised staff holiday schedules without disrupting workflow continuity.
  • Ensured smooth day-to-day operations with diligent oversight of office tasks.
  • Coordinated facility maintenance, providing a safe and comfortable work environment.
  • Processed invoices and financial data with strong eye for detail.

Education

GCSEs -

Marlborough Science Academy
St Albans

Skills

  • Marketing strategy
  • Negotiation mastery
  • Visionary thinking
  • Customer relationship management
  • Business Analytics
  • Decision making precision
  • Multicultural competency
  • Contractual understanding
  • Mentoring expertise
  • IT systems knowledge
  • Leadership excellence
  • Resilient mentality
  • Budgeting proficiency
  • Positive reinforcement
  • Staff performance evaluation
  • Staff recruitment
  • Knowledge of HR policies

Affiliations

  • Dog walking, baking & watching Ice Hockey

Certification

NVQ in Customer Service & Business skills levels 2 & 3.

Timeline

Assessment, DRO & Breathing Space Team Manager

PayPlan
06.2018 - Current

Account Manager

Tenant Shop LTD
07.2017 - 06.2018

Office Manager

Crescent Veterinary Clinic
10.2012 - 09.2017

GCSEs -

Marlborough Science Academy

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Amy Slack