Vivienne Gallimore

• Enhanced customer satisfaction with professional bartending techniques.
• Fostered positive relationships with customers enhancing their loyalty towards the establishment.
• Negotiated supplier contracts for better pricing and improved product quality.
• Ensured compliance with local licensing laws for smooth operation of the bar.
• Mentored junior staff members fostering a supportive work atmosphere.
• Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
• Managed cash handling procedures, reducing discrepancies in the daily tally.
• Conducted routine safety checks to adhere to health and safety regulations in premises.
• Trained new staff on customer service protocols to enhance guest experience.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Prepared rotas to achieve stable coverage while minimising payroll costs.
• Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
• Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
• Led by example in providing customers with attentive, professional restaurant service.
• Improved staff performance through regular feedback sessions and training programmes.
• Maintained a clean and hygienic environment, improving overall ambiance of the bar.
• Scheduled weekly rosters for staff allocation optimising resources efficiently.
• Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
• Monitored stock levels to avoid any potential shortages during peak hours.
• Built loyal customer base by creating welcoming environment with top quality service.
• Monitored and maintained stock levels for maximised efficiency and minimised waste.
• Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
• Maintained cellar duties,

• Supported general manager with day to day running of pub.
• Taking responsibility for pub operation whilst running shifts
• Making sure company operating standards and legislations are in line with correct compliance
• Managed over 20 staff members on floor and bar
• Managing maintenance needs
• Key holder - opening and unlocking pub
• Managing customers and dealing with complaints
• Administration and cash control
• Delivering high standards in customer service, product quality, cleanliness, maintenance and atmosphere
• Controlling stock and receiving deliveries
• Prioritising tasks, problem solving and delegating
• Maintained cellar duties, back and front of house checks
• Ensuring licensing objectives are met
• Ensured compliance with health and safety regulations at all times during shifts, minimising incidence rates significantly.
• Managed opening and closing procedures during shifts for seamless transition between different teams on duty.
• Maintained high standards of customer service for improved satisfaction ratings.
• Upheld company policies strictly, promoting adherence amongst all staff members.
• Coordinated employee tasks to meet business objectives efficiently.
• Prioritised tasks during busy periods to ensure timely delivery of orders or services.
• Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
• Facilitated positive work culture through open communication and feedback sessions.
• Provided instructions and feedback to team during shifts.
• Assigned tasks, projects and responsibilities to team members and monitored status.
• Led by example and demonstrated company best practices.
• Trained and mentored new employees to maximise team performance.
• Kept employees operating productively to meet business and customer needs..
• Adhered to company standards and compliance requirements for operations and cleanliness.

• Supervising and supporting staff
• Sustained tidy bar area throughout shifts, ensuring optimal working conditions.
• Ensured smooth running of bar operations by efficiently managing team tasks.
• Boosted team morale with regular positive feedback and encouragement.
• Delivered excellent customer service whilst leading a busy bar environment.
• Maintained high standards of cleanliness within the bar area.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Provided efficient food and drinks service for high levels of customer satisfaction.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
• Receiving and checking deliveries
• Stock counts
• Oversaw bar record keeping and stocktaking for organised and profitable operations.
• Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
• Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
• Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
• Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
• Collected, washed and put away glassware between guests.
• Followed food safety and hygiene requirements to protect guests.
• Served guests spirits, lagers and stouts at bar.
• Input orders into register, calculated bills and collected payments.
• Inspected customer identification to verify age against legal standards.
• Completed end-of-day cleaning to reset bar for next day.
• Welcomed guests with friendly conversation and fun atmosphere.
• Prepared ingredients and garnishes for cocktails and signature bar drinks.
• Supported serving staff with fast, accurate beverage preparation.
• Keeping up to date with promotions and products
• Assisting in keeping front and back of house presentable and tidy
• Delegated tasks effectively amongst team members, optimising productivity.
• Streamlined drink serving procedures for quicker customer service.
• Handled customer complaints diplomatically, maintaining positive business relationships.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

• Kept up to date with promotions and products
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Provided efficient food and drinks service for high levels of customer satisfaction.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Maintained bar stocks, replenishing daily as necessary.
• Checked IDs for legal drinking age compliance, maintaining responsible serving practices.
• Utilised effective communication skills with colleagues fostering positive working environment.
• Handled cash transactions accurately, ensuring financial integrity of business..
• Managed inventory effectively, reducing wastage of resources.
• Served customers with friendly demeanour, improving overall bar atmosphere.
• Enhanced customer satisfaction by providing excellent and efficient service.
• Improved efficiency by multitasking during busy periods.
• Adhered strictly to health and safety regulations offering safe drinking premises.
• Coordinated with kitchen staff for food orders, enhancing customer experience.
• Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
• Offered personalised service to regular customers enhancing loyalty.
• Worked well under pressure maintaining high standards of service even during rush hours.
• Prepared drinks quickly without compromising on quality or taste.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Refused drinks service to guests without appropriate proof of age.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
• Measured, weighed and mixed ingredients following recipe formula and procedures.

• Restocked bar efficiently during busy periods.
• Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending
• Followed safe serving requirements, monitored guest behaviour and discontinued service to inebriated customers
• Adhered to health and safety regulations strictly.
• Maintained knowledge of drinks promotions, pricing and offering customers up-to-date, reliable advice
• Created a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability
• Checked identification to maintain legal compliance.
• Ensured customer satisfaction by providing excellent service.
• Engaged in upselling techniques, boosting sales revenue.
• Prepared beverages, ensuring consistent quality.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service
• Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations
• Built positive, productive client relationships for enhanced social support
• Minimised wastage by promoting the appropriate use of equipment and materials
• Maintained strict health and safety compliance through diligent inspections, mitigating potential risks
• Guided staff to handle chemical solutions in line with COSHH
• Rotated stock regularly, reducing waste from expired products.
• Handled cash transactions to ensure accurate accounting.
• Cleaned and sanitised bar area, maintaining high standards of hygiene.
• Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Engaged with customers to create positive rapport, encouraging loyalty and repeat visits.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Warmly greeted and served customers, promptly processing payments to minimise wait times.
• Cleared counters and disposed of waste and broken glass.
• Refused drinks service to guests without appropriate proof of age.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
• Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
• Created speciality drinks according to exact customer requests and preferences.
• Welcomed guests with friendly conversation and fun atmosphere.
• Completed end-of-day cleaning to reset bar for next day.
• Collected, washed and put away glassware between guests.
• Input orders into till, calculated bills and collected payments.
• Followed food safety and hygiene requirements to protect customers
• Supported serving staff with fast, accurate beverage preparation.
• Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
• Cared for customer wellbeing, monitoring excess consumption and calling for transportation.

• Oversaw daily operations of the business, supervising 4 employees, including 1 direct report
• Built a highly motivated team through effective leadership practices.
• Implemented quality controls for consistent product and service standards.
• Managed daily operations to ensure smooth running of business.
• Mentored staff on handling and resolving customer concerns
• Delegated tasks to staff to meet daily service requirements
• Observed customer buying trends to maximise future revenue opportunities
• Scheduled staff rotas to meet business demands within budget
• Kept updated inventories for reliable stock management
• Displayed goods and prices clearly to maximise customer interest
• Led daily operations to maintain smooth store running
• Approved customer refunds and exchanges upon close item inspection
• Oversaw store opening and closing, including reconciling cash drawers and making bank deposits
• Conducted audits and risk assessments to achieve regulatory compliance
• Fostered positive client relationships for business growth.
• Coordinated staff rota, ensuring optimal productivity.
• Achieved customer satisfaction with excellent problem-solving skills.
• Introduced new products based on customer trends and feedback.
• Coached and mentored staff to uplift knowledge, skills and capabilities.

• Improved efficiency with meticulous coordination of stock and inventory control.
• Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
• Assisted team members in loading large items safely onto delivery trucks.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Replenished shelves as needed, helped maintain adequate stock levels at all times.
• Sorted materials into appropriate areas for easy access and organisation.
• Loaded and unloaded delivery vehicles, ensured safe transport of goods.
• Checked invoices against delivered items to ensure accuracy in record keeping.
• Maintained safety regulations by enforcing strict adherence to company policies.
• Managed disposal of waste materials, maintained clean working environment.
• Performed general maintenance tasks around the warehouse, ensured a safe work environment.
• Reduced damages with careful handling and storage of fragile items.
• Sorted materials on warehouse racks and shelves.
• Completed work following safety rules for best working practices.
• Prepared items for timely dispatch and safe transportation.
• Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
• Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
• Followed safety standards for carrying, moving and storing freight.
• Followed safety guidelines when operating in hazardous environments.