Lauren Monk
London,Essex
Summary
Experienced hospitality professional with a strong background in drink mixing and serving, menu development, and till operations. Demonstrates expertise in beer draught system maintenance, bar layout design, and staff training delivery. Adept at maintaining hygiene standards, handling cash, and scheduling staff rotas. Skilled in event planning, complaint handling, and receptionist duties. Committed to upholding high hospitality standards while ensuring efficient operations. Career goal includes advancing to a managerial role within the hospitality industry to further enhance operational efficiency and customer satisfaction.
Experienced Bar Manager with knack for creating welcoming atmospheres and boosting customer satisfaction. Spearheaded successful initiatives to increase sales and streamline operations, fostering cohesive team environment. Known for turning customer feedback into actionable improvements, ensuring top-notch service and repeat business.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Bar manager
Stonegate Pubs
Leicester square, London
05.2021 - 03.2025
After COVID, I joined The Long Acre as bar staff, following COVID-19 rules. After 4 months, i had worked my way up to shift leader which left me in charge of my own shifts, making sure everything was running smooth and staff and customers were safe.
I was then promoted to Deputy manager within the year.
I completed various training courses and was left to hold the venue for 9 months.
In which time, I completed a 5* EHO visit, a gold cash and stock audit and a very high rated NSF visit.
Bar manager
Searcys
Knightsbridge, City of Westminster
10.2018 - 03.2020
Supervising private bookings,
Stock take
Maintaining high standards with service.
Cashing up.
Bar manager
Wetherspoons
London
03.2013 - 10.2018
- Weekly rota's
- Stock take
- Trained new staff on customer service protocols to enhance guest experience.
- Coordinated events at the venue, leading to increased bookings.
Receptionist
Miss Ellies Hairdressers
Barkingside, Redbridge
06.2011 - 04.2013
I started at Miss Ellies as an apprentice.
My duties included answering the phone and taking appointments, making stock orders and greeting clients.
My other duties included tidying up the salon, making teas and coffee.
I was then hired full time and started my training to become a hairdresser.
Education
GCSEs -
Chingford Foundation School
Chingford, Waltham Forest 09.2006 - 06.2011
NVQ Level 2 - Hair and beauty
Epping Forest College
Epping, Essex 09.2010 - 09.2012
Skills
- Drink mixing and serving
- Menu development capabilities
- Till operations proficiency
- Beer draught system maintenance
- Bar layout design understanding
- Staff training delivery
- Hygiene standards compliance
- Bookkeeping basics
- Event planning experience
- Complaint handling expertise
- Scheduling staff rotas
- Cash handling
- Keyboard typing speed
- Positive outlook
- Hospitality standards
- Receptionist duties
Certification
I have a personal license so am willing to take on any role.
Affiliations
- I am a very sociable person and enjoy going out in my spare time meeting new people.
Timeline
Bar manager
Stonegate Pubs
05.2021 - 03.2025
Bar manager
Searcys
10.2018 - 03.2020
Bar manager
Wetherspoons
03.2013 - 10.2018
Receptionist
Miss Ellies Hairdressers
06.2011 - 04.2013
NVQ Level 2 - Hair and beauty
Epping Forest College
09.2010 - 09.2012
GCSEs -
Chingford Foundation School
09.2006 - 06.2011
I have a personal license so am willing to take on any role.
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