Carys Morgan
Guiseley,Leeds
Summary
I am friendly, enthusiastic and eager to commit to a full time job and be part of a team. I am adept at operating in fast-paced environments with demanding objectives for sales, service and quality. I am dedicated to providing positive customer service and have a natural talent to adapt to changing policies; with a cash-handling background. Self-motivated individual who is organised and independent with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Front of House Team Member
Open Kitchen
Guiseley, Leeds
05.2021 - Current
- This job entailed a fast paced environment, where time management and keeping high customer satisfaction was vital.
- I had to greet customers warmly to create a welcoming atmosphere, whilst also overcoming issues they may have and dealing with them efficiently; providing positive solutions.
- I regularly communicated with kitchen staff to maintain smooth operations, minimising potential service delays.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerance's.
- I took on this job whilst completing my GCSE exams and maintained this throughout studying for my A-Levels and completing my A-Level exams, which shows my time management skills and commitment.
- I handled money, taking payments, whilst giving the correct change in an efficient manner to achieve optimal customer satisfaction.
Education
A-Levels - Art, History and Biology
Guiseley School
Leeds 09.2021 - 06.2023
GCSEs -
Guiseley School
Leeds 09.2016 - 06.2021
Skills
- Complaint handling - I go into complaints with a calm mindset of the 'customer is always right' to give the optimal and most efficient experience and carry out the best solution, whilst not only pleasing the customer but also following the company protocol
- Telephone customer service - At Open Kitchen, I take phone call orders in a loud environment, whilst efficiently managing the customers in the shop to optimise time and satisfaction
- Time management - I am always on time for work, if not early as structure to my day energises me and I love to be organised
- Efficient under pressure - Working at a Chinese takeaway on weekends can be highly pressured and time organisation was vital to this I am efficient and calm when given multiple jobs at once and I can communicate efficiently with my team members in order to reduce stress within the work environment
- Reliability and Responsibility - I am incredibly reliable which is shown by my 100% attendance throughout Sixth Form and highly responsible which is shown through the self discipline and time management needed in order to work as well as study efficiently
Timeline
A-Levels - Art, History and Biology
Guiseley School
09.2021 - 06.2023
Front of House Team Member
Open Kitchen
05.2021 - Current
GCSEs -
Guiseley School
09.2016 - 06.2021
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