Summary
Overview
Work history
Education
Skills
Timeline
Generic

Emily Phelps

London,Hammersmith and Fulham

Summary

I am a reliable and hardworking individual with strong communication skills, excellent listening abilities, and have a consistent ability to follow instructions accurately and with precision. I am committed to working collaboratively or independently, and delivering results in a timely and professional manner. I offer strong problem-solving skills that therefore ensures smooth and efficient service for all involved. Following this, I am an individual who works well under pressure which means that I maintain a calm and patient demeanour in fast-paced environments. I am extremely hardworking and always use my own incentive to do other jobs around the restaurant to help perform at my best and to maintain each company's high standards. I am a highly organized individual with a strong ability to manage my time effectively, this has developed through years of balancing my academic studies with my extracurricular commitments. My exceptional commitment and reliability can be seen by my successful completion of my Girl Guiding Gold Award which required sustained dedication and consistent involvement. I posses a strong sense of responsibility and trustworthiness with a proven ability to follow through on commitments. I am an energetic and outgoing individual with dedication to positive guest relations. With a high-volume dining, customer service and cash-handling background.

Overview

4
4
years of professional experience

Work history

Front of house team member

The Waveney House Hotel
Beccles, Suffolk
08.2024 - Current
  • Provided excellent customer service to ensure a positive dining experience, welcoming guests warmly and assisting with queries or special requests
  • Took accurate orders, offering guidance on menu choices, allergy advice, and chef recommendations
  • Served meals and drinks with professionalism, maintaining high standards in presentation, timing, and food hygiene
  • Managed both cash and card transactions efficiently, minimising wait times and supporting fast table turnover
  • Communicated effectively with kitchen and bar staff to coordinate orders and ensure smooth service flow
  • Handled complaints calmly and constructively, contributing to increased customer satisfaction
  • Maintained rigorous hygiene standards across all front-of-house areas, including cleaning and sanitising during quieter periods
  • Set and reset tables with precision, keeping the dining area clean, organised, and visually appealing
  • Prepared hot beverages to order and restocked bar, snack stations, and storage areas as needed
  • Managed reservations and walk-ins to ensure an organised and efficient guest seating process
  • Excelled in high-pressure environments, working collaboratively with team members to exceed guest expectations

Barista

Mob Catering- Lattitude Festival
Henstead, Suffolk
07.2024 - 07.2024
  • Handled over 100 customers a day in a fast paced festival environment.
  • Accurately handled cash transactions and operated the card payment machine with attention to detail
  • Maintained a clean and hygienic work environment by regularly sanitising surfaces and equipment
  • Remained calm and efficient under pressure during busy periods, ensuring a high level of customer satisfaction
  • Kept workstations tidy, organised, and consistently well-stocked to support smooth service flow
  • Prepared a variety of hot beverages, including teas, coffees, and hot chocolates, in high-demand settings
  • Served cakes and other food items while adhering to excellent food hygiene standards

Restaurant worker

Mr Sax
Southwold, Suffolk
07.2021 - 07.2021
  • Maintained a clean and organised dining area by promptly clearing used crockery, glassware, and cutlery
  • Prepared and reset tables efficiently between meal periods to ensure smooth service
  • Upheld high hygiene standards by thoroughly sanitising tables, chairs, and floors
  • Ensured waste areas remained clean and odour-free through regular bin emptying and maintenance
  • Adhered to a modest dress code out of respect for the employer's religious and cultural practices

Education

A-Levels - Biology, Chemistry, Physical Education

Gumley House Convent School
Isleworth, Hounslow
09/2024 -

GCSEs - Maths, English Literature, English Language, Biology, Chemistry, PE, History, French and Latin

Saint Felix School Southwold
Suffolk
09/2017 - 08/2024

Skills

  • I am good at communicating with other people and working as a team
  • I have good time management skills, I complete all tasks on time to a high standard
  • I am also a very hardworking person who always gives it my all in order for the company and myself to achieve the best possible results and to give the customers the best experience possible
  • A strength of mine is conflict resolution both within members of the team and with issues with customers
  • I am competent in effectively handling complaints
  • I have my Food Allergy and Intolerance Training Certificate awarded by the Food Standards Agency

Timeline

Front of house team member

The Waveney House Hotel
08.2024 - Current

Barista

Mob Catering- Lattitude Festival
07.2024 - 07.2024

Restaurant worker

Mr Sax
07.2021 - 07.2021

A-Levels - Biology, Chemistry, Physical Education

Gumley House Convent School
09/2024 -

GCSEs - Maths, English Literature, English Language, Biology, Chemistry, PE, History, French and Latin

Saint Felix School Southwold
09/2017 - 08/2024
Emily Phelps