Caitlin Murten
lincoln,lincolnshire
Summary
I have worked in hospitality for over 4 years and have been in management for almost 2 years. I feel i have gained excellent customer service skills and resilience under pressure within this job.
I have gained many skills such as dealing with customer complaints, communication and much more!
I have a diploma in interior design and i love to be creative and help those feel happy in their own homes.
I also have a diploma in travel and tourism as i love to travel, it is a huge passion of mine and is something id love to take further!
Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Customer-oriented shift manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
4
4
years of professional experience
Work history
shift manager
KFC
lincoln, lincolnshire
01.2022 - Current
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
- Optimised shift schedules to improve operational efficiency.
- Resolved customer complaints promptly to maintain high service standards.
- Trained staff on product knowledge, resulted in better customer interactions..
- Managed inventory control, reduced wastage.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Ensured health and safety measures in line with company regulations.
Education
Higher National Diploma - Interior Design
centre of excellence
online04.2025
Higher National Diploma - travel and tourism
lincoln college
lincoln06.2024
GCSEs - art and photography
sir robert pattinson academy
lincoln06.2022
GCSEs - Mathematics
sir robert pattinson academy
lincoln06.2022
GCSEs - english
sir robert pattinson academy
lincoln 06.2022
Skills
- Leadership excellence
- Customer orientation
- Order processing
- Results-driven
- Profit and loss understanding
- Employee development
- Performance monitoring
- Basic accounting
- Equipment operation
- Performance analysis
- Time efficiency
- Resilience under pressure
- Communication proficiency
- Deadline adherence
- Health and Safety Compliance
- Customer Service
- Communication skills
Languages
spanish
Elementary
A2
Timeline
shift manager
KFC
01.2022 - Current
Higher National Diploma - Interior Design
centre of excellence
Higher National Diploma - travel and tourism
lincoln college
GCSEs - art and photography
sir robert pattinson academy
GCSEs - Mathematics
sir robert pattinson academy
GCSEs - english
sir robert pattinson academy