Caitlin Duggan
Bromsgrove,Worcestershire
Summary
Business Management graduate with experience in customer operations, case management and fast-paced service environments. Skilled in stakeholder communication, process coordination, problem-solving, workload prioritisation and decision-making in line with operational and compliance standards. Proven ability to work across teams, manage data accurately using CRM systems, and deliver consistent service outcomes. Highly motivated to develop leadership capability through structured graduate rotations and hands-on operational responsibility within BCA and Constellation Automotive Group.
Overview
6
6
years of professional experience
Work history
Lettings Negotiator
John Shepherd
Solihull
2025.06 - Current
- Managed high enquiry volumes while delivering a consistent, professional service aligned with business standards
- Led client-facing meetings and communicated effectively with customers and internal stakeholders
- Coordinated bookings, applications and case progression with strong process discipline and attention to detail
- Prioritised competing workloads in a fast-paced, target-driven environment
- Ensured accuracy and compliance across operational and administrative processes
- Represented the brand professionally, maintaining high service and performance standards
Customer Team Member
The Co-operative
Wilmslow, Cheshire
2023.12 - 2024.10
- Delivered consistent, high-quality customer service in a fast-paced retail environment
- Communicated professionally with customers while adhering to safety, security and operational procedures
- Maintained accuracy across cash handling, compliance checks and stock processes
- Supported opening and closing duties, demonstrating reliability and accountability
- Worked effectively as part of a team to meet service and performance standards
Salon Assistant
Indigo Sun
Wilmslow, Cheshire
2023.08 - 2024.01
- Maintained operational readiness of the workspace, ensuring standards were met in line with health, safety and service requirements
- Supported day-to-day operational processes, contributing to efficient workflow and service delivery
- Handled transactional and cash-related tasks with accuracy and attention to detail
- Demonstrated reliability and professionalism while supporting a high-volume, customer-facing operation
Reputations & Reviews Specialist
Halfords Support Centre
Redditch, Worcestershire
2021.07 - 2022.06
- Managed customer interactions across multiple digital platforms, ensuring consistent brand representation and service quality
- Took ownership of escalated customer cases, assessing risk and making timely decisions in line with business policies
- Balanced customer needs with operational and commercial requirements to achieve effective resolutions
- Prioritised and managed multiple cases simultaneously in a fast-paced, performance-driven environment
- Communicated clearly and professionally in writing with internal teams and external stakeholders
- Contributed to service performance, customer satisfaction and reputational standards through proactive case management
Waitress
Green Dragon
Redditch, Worcestershire
2020.01 - 2021.08
- Delivered a high standard of service in a fast-paced, customer-facing environment, ensuring a positive and professional experience
- Managed multiple service requests simultaneously while maintaining accuracy and composure
- Worked collaboratively with team members to support smooth day-to-day operations
- Adapted quickly to changing priorities while meeting service and performance expectations
Customer Support Advisor
Halfords Support Centre
Redditch, Worcestershire
2020.08 - 2021.07
- Responded to customer enquiries across phone, email and live chat channels, delivering professional and consistent service
- Managed customer cases end-to-end using CRM systems and internal platforms, ensuring accuracy and data integrity
- Prioritised and progressed multiple cases efficiently to meet service standards and response timeframes
- Applied attention to detail and sound judgement to support smooth case resolution and positive customer outcomes
- Contributed to service quality and operational efficiency through effective system-based working
Education
Bachelor of Arts - Business Management
Manchester Metropolitan University
Manchester, England 2022 - 2025
A-Levels -
Alcester Grammar Sixth Form
Alcester, Warwickshire 2019 - 2021
GCSEs -
Henley-in-Arden School
Henley in Arden, Warwickshire 2014 - 2019
Skills
- Stakeholder communication
- Problem-solving & decision-making
- Time management & prioritisation
- Adaptability in fast-paced environments
- Attention to detail & process accuracy
- Accountability & ownership
Volunteering
Since April 2023, I have volunteered as a Digital Volunteer with SSAFA – The Armed Forces Charity, managing and scheduling Facebook content using Meta Business Suite to increase engagement and outreach. Through this role, I have developed strong skills in digital communication, content creation and audience awareness, while contributing to a meaningful cause. My work has helped raise awareness of support services within local communities, supporting individuals in accessing vital resources.
Timeline
Lettings Negotiator
John Shepherd
2025.06 - Current
Customer Team Member
The Co-operative
2023.12 - 2024.10
Salon Assistant
Indigo Sun
2023.08 - 2024.01
Reputations & Reviews Specialist
Halfords Support Centre
2021.07 - 2022.06
Customer Support Advisor
Halfords Support Centre
2020.08 - 2021.07
Waitress
Green Dragon
2020.01 - 2021.08
Bachelor of Arts - Business Management
Manchester Metropolitan University
2022 - 2025
A-Levels -
Alcester Grammar Sixth Form
2019 - 2021
GCSEs -
Henley-in-Arden School
2014 - 2019