BHARGAVI KODANGAL
London,England
Summary
Accomplished professional with extensive expertise in customer service and communication. Proficient in managing customer queries and complaints, ensuring high levels of engagement and satisfaction. Skilled in data entry, financial transactions, and procedure development, contributing to effective internal communication and CRM strategies. Committed to enhancing service metrics through problem-solving and prompt responses while maintaining professionalism.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Lettings negotiator
Hills estate
London, United Kingdom
2025.12 - 2026.05
- Conduct thorough property viewings to enhance tenant satisfaction levels.
- Market properties effectively to attract stronger interest from potential tenants.
- Carry out regular property checks to maintain agreed quality standards.
- Verified references of potential tenants, ensuring reliability and credibility.
- Conducted property inspections to ensure tenant compliance with lease agreements.
- Built strong relationships with landlords, fostering trust and loyalty.
Customer service executive
HSBC
Hyderabad
2022.05 - 2025.11
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Utilised CRM software proficiently, streamlining the complaint handling process.
- Managed difficult situations for positive outcomes.
- Built lasting relationships with regular customers, fostering brand loyalty.
- Handled high volume calls whilst maintaining professionalism and composure.
- Conducted customer surveys to gather feedback on service experience improvement.
- Delivered exceptional service to increase customer loyalty.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
- Maintained a clean and organised workspace, contributing to an effective work environment.
- Offered additional products and services to boost company sales.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
- Improved company processes by analysing customer feedback and service trends.
- Updated account information after customer calls for well-maintained data accuracy.
- Handled live chat queries within strict timeframe targets.
- Followed up customer queries to check provided solutions met expectations.
- Built positive customer rapport through friendly, professional communication.
- Improved customer satisfaction ratings through responsive query resolution.
- Logged customer communications for complete service records.
- Actioned customer feedback to enhance contact centre service provisions.
Education
Bachelor of Degree - Commerce
Osmania university
india 2019.06 - 2022.05
Skills
- Email correspondence expertise
- Professionalism in communication
- Patience under pressure
- Financial transactions handling
- Customer service metrics
- Speedy response creation
- Data entry efficiency
- Live chat handling
- Listening to customers' needs
- Public speaking
- Email management
- Procedure development
- Customer services
- Customer queries
- Query management
- Customer complaint management
- Google Analytics
- Customer engagement
- Internal department communication
- Communication skills
- CRM/CRO
- Client engagement
- Complaint handling
- Customer engagement and interaction
- Problem-solving
- Live chat operation
- Calm under pressure
- Client relations
- Sales support
- Chat support familiarity
Languages
English
Fluent
Telugu
Native
Hindi
Fluent
Timeline
Lettings negotiator
Hills estate
2025.12 - 2026.05
Customer service executive
HSBC
2022.05 - 2025.11
Bachelor of Degree - Commerce
Osmania university
2019.06 - 2022.05