Caitlin Duggan

Business Management graduate with strong experience in high-volume, telephone-based roles requiring clear communication, sound judgement and resilience. In my current position as a Lettings Negotiator, I manage a high volume of enquiries simultaneously and support clients through complex processes, often involving financial pressure and time-sensitive decisions. I am confident explaining detailed information in a clear and structured way, maintaining accurate records, and working within defined procedures while meeting performance expectations. My role has required me to remain calm and professional in emotionally charged situations, balancing empathy with objectivity to ensure fair and consistent outcomes.

I am motivated by roles where I can combine analytical thinking with meaningful client support, and I am particularly drawn to National Debtline’s structured, high-quality approach to delivering specialist advice.

Since April 2023, I have volunteered as a Digital Volunteer with SSAFA – The Armed Forces Charity, managing and scheduling Facebook content using Meta Business Suite to increase engagement and outreach. Through this role, I have developed strong skills in digital communication, content creation and audience awareness, while contributing to a meaningful cause. My work has helped raise awareness of support services within local communities, supporting individuals in accessing vital resources.