Summary
Overview
Work History
Education
Skills
Affiliations
Personal Information
Timeline
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Bryony-Jane Dalby

Canvey Island,Essex

Summary

A driven and committed young professional with a solid foundation in customer service who is looking to enter the finance industry in central London. renowned for constantly going above and beyond expectations, creating deep connections, and providing exceptional customer service. Strong in communication, problem-solving, and managing pressure, with a strong desire to learn and advance in the financial sector. I'm hoping to use my abilities, passion, and commitment to support a vibrant team and acquire useful experience in the financial district.


I am highly eager to begin my career within the financial sector, where I can apply my strong interpersonal skills and customer service expertise while learning from industry leaders. I am excited to embrace new challenges and contribute to the success of the team, and I am confident that my proactive attitude and commitment will enable me to thrive in a fast-paced, professional environment.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Customer Assistant

Marks and Spencers
Basildon
09.2022 - 03.2025
  • In my role I work as part of a team, but also on an individual basis when needed
  • Provided shopping advice based on customer needs fostering an engaging shopping experience.
  • I am skilled in assisting customers, handling transactions efficiently and maintaining store presentation to high standards
  • Adapting my product knowledge at all times, problem-solving and creating a positive shopping experience for the public
  • My strong teamwork and communication skills ensure smooth day-to-day operations
  • Overtime, I have been given the responsibility by my management team to support with mini managing the shop floor, this includes managing teams of up to 10 ensuring their workload is fair and all tasks are complete when needed, overseeing daily operations and supporting other team members and managers during peak hours
  • Cross-sold related products at the point of purchase boosting overall sales volumes.

Waitress

The Whitmore Arms
Orsett, Grays
02.2022 - 10.2022
  • Greeted customers and handled payments, fulfilling over 60 customers per shift
  • Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
  • Ensured customer satisfaction by addressing queries and complaints promptly.
  • Collaborated with team to provide efficient service during peak hours.
  • Co-ordinated over 30 reservations a day either through phone, email, walk ins or external platforms
  • I was responsible for the health and safety of the public within the café/restaurant and attended to customers which required great communication skills and customer service

Waitress

Island Café
Canvey Island, Essex
07.2021 - 02.2022

Education

8 GSCE Qualifications - Mathematics, English Language, English Literature, Combined Science, History, Business and Enterprise, Digital information Technology, Health and Fitness

Castle View school
Canvey Island, Essex

3 A Level qualifications - Core Maths - B, Sports and exercise science - D*, Applied human Biology - ME

USP College
Benfleet, Essex

Qualifications (predicted) - undefined

ARU Writtle University
Writtle, Chelmsford
09.2022 - 05.2025

Skills

  • Customer satisfaction enhancement
  • Team player
  • Customer Service
  • Conflict Resolution
  • Financial transactions
  • Keen problem solver
  • Behavioural observation
  • People Management

Affiliations

  • Sports Therapy & Gym - I am passionate about fitness and sports therapy, regularly attending the gym and exploring new ways to improve physical well-being. These hobbies have helped me develop discipline, focus, and resilience—qualities I bring to both my personal and professional life.

Personal Information

Email: bryonyjane12@icloud.com

Telephone: 07496 511726

Address: 19 Craven Avenue, Canvey Island, Essex, SS8 OBY

Date of birth: 12/02/04

Sex: Female


Timeline

Customer Assistant

Marks and Spencers
09.2022 - 03.2025

Qualifications (predicted) - undefined

ARU Writtle University
09.2022 - 05.2025

Waitress

The Whitmore Arms
02.2022 - 10.2022

Waitress

Island Café
07.2021 - 02.2022

8 GSCE Qualifications - Mathematics, English Language, English Literature, Combined Science, History, Business and Enterprise, Digital information Technology, Health and Fitness

Castle View school

3 A Level qualifications - Core Maths - B, Sports and exercise science - D*, Applied human Biology - ME

USP College
Bryony-Jane Dalby