Brooke Paylor
Summary
Dedicated and articulate individual with a strong passion for customer service and a proven ability to solve problems effectively. Demonstrates exceptional communication skills and excels in time management, ensuring tasks are completed efficiently. A committed team player who thrives in collaborative environments, consistently delivering high-quality results.
Friendly and motivated individual with strong communication and teamwork skills, able to handle fast-paced environments and provide excellent customer service. Proficient in multitasking and maintaining positive attitude under pressure. Committed to enhancing guest experiences and contributing to smooth-running operation.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Waitress Assistant
Yolo Coffee & Kitchen
Sunderland
2025.10 - Current
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Enhanced customer service by promptly taking orders and delivering food.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Followed health regulations whilst handling food, promoting safe practices.
- Managed cash register efficiently, ensuring accurate billing process for customers.
Waitress Assistant
Marco Polos
Hartlepool
2024.05 - 2025.08
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Followed health regulations whilst handling food, promoting safe practices.
- Enhanced customer service by promptly taking orders and delivering food.
- Enhanced dining experience through friendly interaction with customers.
- Assisted in food preparation, ensuring prompt service during busy times.
Waitress Assistant
Santonio
Hartlepool
2023.07 - 2024.03
- Followed health regulations whilst handling food, promoting safe practices.
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Assisted in food preparation, ensuring prompt service during busy times.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Collaborated with team to provide efficient service during peak hours.
Education
GCSEs -
High Tunstall College of Science
Hartlepool 2021.11 - 2023.07
A-Levels - Law, Sociology & Criminology
Hartlepool Sixth Form College
2023.09 - 2025.06
Bachelors Degree - Law
Sunderland University
2025.09 -
Skills
- Communicative and articulate
- Passionate about customer service
- Hardworking
- Problem Solving
- Passionate
- Time Management
- Team Player
- Dedicated
References
References available upon request.
Timeline
Waitress Assistant
Yolo Coffee & Kitchen
2025.10 - Current
Bachelors Degree - Law
Sunderland University
2025.09 -
Waitress Assistant
Marco Polos
2024.05 - 2025.08
A-Levels - Law, Sociology & Criminology
Hartlepool Sixth Form College
2023.09 - 2025.06
Waitress Assistant
Santonio
2023.07 - 2024.03
GCSEs -
High Tunstall College of Science
2021.11 - 2023.07