Charlotte Humphreys
Lubenham,Leicestershire
Summary
I am focused on delivering highest standards for customer satisfaction. Thinks critically with can-do attitude for successful retail operations.
Also an enthusiastic Young Scout Leader with knack for inspiring young minds and a sense of community.
Helped to led numerous outdoor activities , promoting teamwork and resilience, resulting in higher engagement. Known for creating inclusive and fun experiences that build life skills and confidence in young scouts and peers.
Overview
2
2
years of professional experience
Work history
Waitress assistant
Emerson and West
Market Harborough, Leicestershire
04.2025 - Current
- Enhanced customer service by promptly taking orders and delivering food.
- Followed health regulations whilst handling food, promoting safe practices.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Assisted in food preparation, ensuring prompt service during busy times.
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Enhanced dining experience through friendly interaction with customers.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Arranged tables and set up linens and silverware in preparation for guests.
- Accurately took orders, making menu recommendations as appropriate.
- Advised on food and drink choices based on customer preferences.
Glass collector
Coach and Horses
Lubenham, Leicestershire
01.2024 - 03.2025
- Cleared tables quickly between guests to reduce turnaround times.
- Carefully collected glassware from bar and outside areas, reducing glass breakage.
- Communicated clearly with bar guests, delivering friendly customer service.
- Restocked ice and garnish trays to support high-volume bar needs.
- Loaded glassware into dishwashers and hand-washed fragile items separately.
- Cleaned bar mats and floors after each shift.
- Worked unsupervised, using initiative to anticipate restaurant needs.
- Demonstrated strong work ethic and reliability in completing glass collection tasks.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Sorted rubbish and recyclable materials into correct bins for onward processing.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Collected empty wine and spirits bottles and sorted for recycling.
- Assisted bar and wait staff, completing tasks as directed to ease workflow.
Education
Robert Smyth Academy
Market Harborough, Leicestershire 09.2021 -
Skills
- Communicative and articulate
- Punctuality and reliability
- Cleaning procedures
- Customer engagement techniques
- Good numeracy
- Outgoing and enthusiastic
- Active listening
- Product storytelling
- Stock replenishment
Affiliations
- Enthusiastic Cocker Spaniel owner
- Young Scout leader with 1st Foxton
- sailor and dingy owner at Hollowell Sailing club
- Big Leicester Tigers Supporter
Timeline
Waitress assistant
Emerson and West
04.2025 - Current
Glass collector
Coach and Horses
01.2024 - 03.2025
Robert Smyth Academy
09.2021 -