Beyonce Adesanya
London, United Kingdom
Summary
Adaptable and resilient professional with expertise in customer support, live chat handling, and CRM software. Committed to delivering outstanding service while continuously enhancing operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work history
Customer service representative
VirginMediaO2
London
2023.06 - Current
- Resolved customer complaints effectively, maintaining brand reputation.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
Customer Researcher
Ipsos MORI
London
2022.08 - 2022.11
- Conducted customer surveys for improved product development.
- Produced detailed reports to present key research findings.
- Collected consumer demographics data with detailed survey administration.
- Harnessed qualitative data to support detailed analysis against research criteria.
- Presented findings through PowerPoint Presentations
Remote Tech Advisor
British Telecommunications
London
2022.04 - 2022.08
- Delivered high-level technical support to clients by troubleshooting complex software issues.
- Improved client satisfaction with timely resolution of their technical concerns.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Investigated and diagnosed customer's technical and product queries.
Education
Bachelor of Science - Forensic Psychology
Coventry University
09/2020 - 05/2023
A-Levels -
Christ The King: Sixth Form College
09/2018 - 04/2020
GCSEs -
Haberdashers Askes Knights Academy
08/2013 - 05/2018
Skills
- Resilience to stressful situations
- Problem-solving
- Customer Support
- Professionalism
- CRM software mastery
- Live chat handling
Timeline
Customer service representative
VirginMediaO2
2023.06 - Current
Customer Researcher
Ipsos MORI
2022.08 - 2022.11
Remote Tech Advisor
British Telecommunications
2022.04 - 2022.08
Bachelor of Science - Forensic Psychology
Coventry University
09/2020 - 05/2023
A-Levels -
Christ The King: Sixth Form College
09/2018 - 04/2020
GCSEs -
Haberdashers Askes Knights Academy
08/2013 - 05/2018