Beverley Howkins
Bury st edmunds,Suffolk
Summary
Customer-focused professional with background in retail and customer service. Committed to enhancing customer satisfaction by providing exceptional, personalised support. Utilises strong communication and problem-solving skills to resolve issues and foster loyalty.
Brings 29 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Responsible and dedicated customer assistant with proven multitasking and organisational skills. Proficient operating in fast-paced environment to coordinate paperwork, process payments and complete orders. Proactively manages shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
30
30
years of professional experience
Work history
Customer assistant
John Lewis Partnership
Cambridge, Cambridgeshire
1996.09 - Current
- Assisted customers with product selection to ensure satisfaction.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Improved customer relations by promptly addressing queries and concerns.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Stocked shelves regularly for easy access to products by customers.
- Operated till systems smoothly, streamlining check-out process for customers.
- Provided excellent customer service to ensure repeat business.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Ensured health and safety regulations complied within work premises at all times.
- Handled cash and card payments with accuracy.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
Education
NVQ Level 1 & 2 - Retail
Level 1&2 in Retail
Cambridge City and guild in catering -
Cambridge college of arts and technology
Cambridge Skills
- Restock procedures
- Up-Selling experience
- Cash handling
- Customer Service
- Merchandising
- Team player
- Refund and exchange processing
- Product knowledge
- Visual merchandising
- Flexible and hard working
Timeline
Customer assistant
John Lewis Partnership
1996.09 - Current
NVQ Level 1 & 2 - Retail
Level 1&2 in Retail
City and guild in catering -
Cambridge college of arts and technology