Tracy Gellissen
Hull,UK
Summary
Customer assistant, Cash administrator, Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
Enthusiastic Customer Assistant providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner. Expertise and enthusiasm for outfit recommendations and visual merchandising.
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Friendly and approachable, bringing strong communication and problem-solving skills suited for customer service environments. Demonstrates keen ability to listen and respond to customer needs, ensuring satisfaction and loyalty. Ready to drive positive customer experiences and contribute to success of role . Optimising
Positive and proactive, well-suited for Customer Assistant role. Possesses strong communication and problem-solving skills, alongside natural ability to build rapport with customers. Committed to enhancing customer satisfaction and driving positive outcomes for business.
Friendly Customer Assistant with knack for creating positive shopping experiences. Excel at resolving customer queries and boosting satisfaction. Improved store layout, leading to smoother operations and happier customers.
Customer-focused professional with background in retail and customer service. Committed to enhancing customer satisfaction by providing exceptional, personalised support. Utilises strong communication and problem-solving skills to resolve issues and foster loyalty.
Offering strong interpersonal skills and commitment to customer satisfaction. Knowledgeable about managing customer inquiries, resolving complaints, and providing helpful assistance. Ready to use and develop communication, problem-solving, and teamwork skills in optimised role. .
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Brings over 20 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Responsible and dedicated with proven multitasking and organisational skills. Proficient operating in fast-paced environment to coordinate paperwork, process payments and complete orders. Proactively manages shipments and coordinate deliveries with strong attention to detail and systematic approach.
Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.
Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations.
Service cash administrator with background in shops and helping customers. Expertise in checkouts, payment processing and order bagging. Hardworking and organised with good conversational and time management abilities.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Hard-working cash administrator, customer assistant with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Organised and dependable customer assistant with 20+ years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Enthusiastic customer assistant with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Motivated Customer assistant with 20+ years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Dedicated customer assistant with 20+ years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Experienced customer assistance over 20+years in retail . Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Reliable customer assistant with 20+ years industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Accomplished adult eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
Focused customer assistant/cash administrator with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
Passionate customer assistant with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Customer-oriented CA with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Enthusiastic CA with 20+ years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares knowledge to achieve results.
Dedicated cash administrator, customer assistant highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
33
33
years of professional experience
5
5
years of post-secondary education
Work history
Customer assistant
Morrisons
Hull, East Yorkshire
2025.03 - Current
- I currently work productively and effectively, on bakery section at Morrisons on Springfield way. My job entails serving customers, making sure there is availability for every product.
- Managelevels
- Restock shelves and ensuring product availability for customers.
- Collaborate with team members to maintain cleanliness and organisation of store areas.
- Assist customers in locating products and resolving inquiries to enhance shopping experience.
- Provide information on promotions and store policies to ensure customer satisfaction.
- Organised merchandise displays to create,improved, appealing shopping environment and facilitate sales.
- Resolved customer complaints promptly and professionally to uphold store's reputation for service.
- Proceed transactions accurately while maintaining welcoming and friendly atmosphere.
- Inspect products for damages and expiry dates before processing refunds.
- Process customer transactions accurately while maintaining, welcoming and friendly atmosphere.
- Collaborated with team members to maintain store cleanliness and organisation throughout shifts.
- Resolved customer complaints and concerns in professional manner to enhance satisfaction
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Provided excellent customer service to ensure repeat business.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Ensured health and safety regulations complied within work premises at all times.
Health Care Assistant
HRI
Kingston upon Hull
2023.09 - 2026.02
- I'm currently working on Frailty assessment unit in HRI my role consists of general care of patients and all admissions to ward as well as ecg's , bm's , swabs, job is full on and I can work very well under pressure.
- Assisted patients with daily living activities, ensuring comfort and dignity were maintained.
- Provided emotional support to patients and families, fostering, compassionate environment.
- Monitored patients' vital signs and reported changes to healthcare professionals promptly.
- Collaborated with multidisciplinary teams to deliver comprehensive patient care plans effectively.
- Educated patients on health management and wellness strategies, promoting informed decision-making.
- Maintained accurate patient records and documentation, adhering to regulatory standards consistently.
- Implemented infection control measures, ensuring safe and hygienic care environment.
- Mentored junior staff and new recruits, sharing knowledge and best practices within my team.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for enhanced quality of life while living in care homes.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Ensured infection control measures were adhered to strictly for safe environment for both staff and patients alike.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Collaborated with nurses to provide comprehensive patient care, ensuring smooth recovery path.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Assisted in patient care, improved comfort and well-being.
- Escorted patients for tests or procedures within hospital premises whilst ensuring their safety and comfort.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by NHS.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked closely with nurses to maintain high levels of communication.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Prepared healthy meals and delivered feeding support.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Monitored client health conditions and reported immediate issues to manager.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Safely escorted patients during medical appointments and hospital visits.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Submitted reports to manager regarding status of client.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Supported clinical staff to complete health assessments.
- Met with patients and families to discuss care plan adaptations, seeking continual improvement.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Safely and securely transported patients using hoists and wheelchairs.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Worked closely with nurses to maintain optimum levels of communication.
- Actively developed professional healthcare competencies through regular training.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Kept patient environments clean and neat following optimum hygiene standards.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Provided attentive first-hand care, comfort and safety to patients.
- Positioned, lifted and transported patients with limited mobility.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Updated families regularly on patient progress and treatment plan changes.
Cash administrator, customer assistant
Tesco
Kingston upon Hull
2006.11 - 2023.09
- My job is daily task of anything to do with cashing up, also payroll plus serving customers. I've also had experience of running team and store.
- Managed cash handling processes ensuring accuracy and compliance with organisational standards.
- Assisted customers by providing product information and resolving inquiries effectively.
- Processed transactions efficiently whilst maintaining ,high level of customer service.
- Developed organised filing systems for financial documentation to enhance retrieval efficiency.
- Collaborated with team members to streamline cash administration procedures and improve workflow.
- Monitored inventory levels of cash supplies to ensure operational readiness at all times.
- Trained new staff on cash handling protocols and customer service best practices.
- Implemented solutions to common cash management challenges, enhancing overall service delivery.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Improved customer relations by promptly addressing queries and concerns.
- Provided excellent customer service to ensure repeat business.
- Maintained clean, organised workspace for efficient operation of checkout area.
- Provided shopping advice based on customer needs fostering, engaging shopping experience.
- Cross-sold related products at point of purchase boosting overall sales volumes.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Stocked shelves regularly for easy access to products by customers.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Assisted customers with product selection to ensure satisfaction.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Increased sales through suggestive selling techniques.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Collaborated efficiently with team members to maintain smooth store operations.
- Ensured health and safety regulations complied within work premises at all times.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Operated till systems smoothly, streamlining check-out process for customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Handled cash and card payments with accuracy.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Offered prompt solutions to maintain customer satisfaction.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Offered advice on product selection for enhanced levels of support and service.
- Performed daily opening and closing functions and inventory management.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Listened actively to customer concerns, confusions and needs for excellent communication.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Applied creative solutions quickly to arising problems impacting customer satisfaction.
- Took appropriate action to remedy customer dissatisfaction and boost loyalty.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Followed escalation procedures to efficiently resolve complex queries.
- Recorded customer interactions in line with company policy.
- Applied conflict management strategies to deescalate upset customers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Organised displays to promote inventory and encourage customer purchases.
- Tagged products quickly and accurately with price tags and stickers.
- Boosted product sales by offering selection guidance to customers.
- Helped customers obtain specialised help for refunds and exchanges.
- Carried out active selling from initial customer greeting.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Built rapport with new and existing customers to boost client retention.
- Accepted card, cash and cheque payments in POS register system.
- Managed customer lines for minimum wait times and high satisfaction.
- Demonstrated product usage and features to customers.
- Inspected products for damages and expiry dates before processing refunds.
- Promoted customer loyalty scheme at checkout.
- Totalled bills using maths skills and maintained accurate till count.
- Identified discrepancies in stocks through regular inventory management.
- Requested and checked customer IDs at checkout for age-restricted products.
- Explained establishment policies to customers and offered advice on selections.
Dental Nurse
ZAHNARTZ PRACTICE
Mönchengladbach
2001.01 - 2006.07
- Daily dental practice duties plus cleaning and sanitisation of equipment and surgery.
Line Operator
Birds Eye
Hull, East Riding of Yorkshire
1997.02 - 2000.09
- Generally packed frozen fish to optimise shift rota basis.
- Monitored quality control processes to maintain product standards throughout production.
- Coordinated with team members to troubleshoot equipment malfunctions during shifts.
- Maintained cleanliness and organisation of work area to comply with safety regulations.
- Assisted in training new staff on operational procedures and safety protocols.
- Implemented improvements to workflow to enhance overall efficiency of production line.
- Collaborated with supervisors to address and resolve production issues promptly.
- Conducted regular inspections of equipment to ensure optimal performance and safety.
- Coordinated effectively with colleagues, promoting harmonious work environment.
- Complied with all company policies to uphold professional standards at work.
- Removed faulty components, ensuring high-quality final products.
- Achieved optimal product standards with careful monitoring of manufacturing processes.
- Completed training courses to enhance understanding of machinery operations.
- Maintained consistently,working environment by strictly adhering to health and safety guidelines.
- Boosted team morale through open communication and positive reinforcement.
- Sustained steady flow of materials for increased productivity.
- Enhanced output efficiency with proactive machine calibration.
- Augmented production speed whilst minimising waste generation.
- Offered valuable inputs during team meetings for improved operational efficiency.
- Implemented preventative maintenance measures, reducing machinery breakdowns significantly.
- Adhered to strict deadlines for delivery completion maintaining customer satisfaction levels.
- Assisted in inventory management for consistent material supply on line.
- Improved product quality through meticulous inspection for defects on company policies
- Operated various types of machines, enhancing versatility and flexibility in role.
- Engaged in regular equipment cleaning routines, promoting longevity of machinery.
- Prepared necessary documentation related to line operation tasks meticulously, ensuring traceability when required.
- Maintained clean workstation to comply with safety guidelines and protocols.
- Ensured full compliance with health and safety regulations, including appropriate use and disposal of hazardous substances.
- Accurately labelled and packaged items.
- Assembled items accurately and promptly, maintaining efficiency of fast-paced production lines.
- Independently operated production line equipment.
- Performed cleaning activities across site to maintain safety and compliance.
- Understood assembly instructions for range of products.
- Operated machinery and equipment and conducted adjustments to meet safety measures.
- Covered shift breaks and other production areas to minimise disruptions.
- Monitored and verified quality of each production operation, using visual inspection, basic measurement devices and automated test equipment.
- Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
- Prevented line disruptions by accurately anticipating machine downtime and taking prompt corrective action.
- Created and maintained,safe working environment, participating actively in safety meetings and audits.
- Achieved effective product changeovers through and reducing manufacturing downtime by 75%.
- Carried out picking and packing to production requirements, maintaining department dispatch speed.
- Met personal and team production goals consistently to fulfil established quotas.
- Palletised completed products and staged items in assigned areas to support timely shipping.
- Applied finishes to completed products and packaged completed items in boxes and containers for shipment.
Supervisor
Wynsors World of Shoes
Kingston upon Hull
1993.06 - 1996.09
- General merchandising and leading team standards, opening and closing store, everyday cashing up.
- Supervised daily operations to ensure exceptional customer service and product availability.
- Trained and mentored staff on effective sales techniques and product knowledge.
- Implemented strategies to enhance store organisation and visual merchandising standards.
- Coordinated inventory management processes to maintain optimal stock levels and minimise discrepancies.
- Evaluated employee performance and provided constructive feedback to foster professional development.
- Led team meetings to communicate goals, address concerns, and promote, positive work environment.
- Resolved customer complaints efficiently, ensuring customer satisfaction and loyalty.
- Developed and maintained effective relationships with suppliers to enhance product offerings.
- Promoted safe work environment by enforcing strict adherence to safety regulations.
- Facilitated monthly training sessions for enhanced staff performance.
- Conducted performance appraisals with employees for career development discussions.
- Coordinated with other supervisors to maintain consistency across shifts.
- Implemented company policies effectively, maintained high standards of service delivery.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Monitored employee attendance records for maintaining discipline within management needs .
- Organised team resources, resulted in improved project timelines.
- Managed daily operations to increase productivity.
- Encouraged open dialogue amongst team members, promoted inclusive work environment.
- Identified potential risks and mitigated them through proactive measures.
- Fostered positive work culture to boost employee morale.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Ensured smooth operations with regular maintenance checks.
- Assisted in recruitment process for hiring quality staff members.
- Improved team efficiency by implementing new scheduling practices.
- Provided constructive feedback to staff for improved performance levels.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Supervised activities of workers and enforced safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Improved workplace safety to reduce accidents and near-misses.
- Logged daily activities and notable incidents during production shifts.
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
- Established and maintained organised working environment for team.
- Arranged manufacturing schedules to minimise downtime.
Education
GCSE - English maths, drama
Greatfield High school
Kingston upon Hull 1981.09 - 1986.05
Skills
- Administrative experience
- Cashiering
- Leadership
- Customer service
- Organisational skills
- Cash handling
- Communication skills
- Restock procedures
- Self-Checkout operation
- Team player
- Customer Service
- Merchandising
- Supermarket bakery operations
- Hard-working
- Security tagging proficiency
- Time-Sensitive promotion familiarity
Hobbies
I love shopping and I've also been told I'm ocd as I believe everything as a place and I like things to be organised and tidy.
Personal Details
- Driver's License: None
- Eligible to work in the UK: Yes
- Highest Level of Education: GCSE or equivalent
- Industry: Administrative Assistance
- Total years of experience: 17