Beth Turnbull
Scotland
Summary
A hardworking recent graduate who is looking for their first degree-related job role. With over 8 years experience in a customer facing role and just over a year in an office based role works well in a team, or individually, remaining motivated to completed tasks. Bringing forward the best results using honed skills ensuring satisfaction amongst peers and customers.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Officer
HM Revenue & Customs
Glasgow
2022.11 - Current
- Addressed incoming requests for information, inquiries, and complaints.
- Respected customer privacy through tactful, diplomatic and confidential support.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Carried out duties with strict compliance to company standards and policies.
- Booked meeting rooms, travel and dining arrangements to facilitate business events.
- Worked through intense periods of high caseloads, supporting colleagues and customers alike.
Digital Media Assistant
Starcatchers Ltd
Edinburgh
2021.06 - 2022.07
- Adapted content to different formats and platforms, including video editing with Audacity, Adobe Photoshop, Canva and Adobe Spark Post.
- Produced video content with strong branding and editing skills.
- Adapted video editing techniques to suit different genres and audience preferences.
- Remained composed and highly professional in fast-paced and constantly changing environment, smoothly handling challenging situations and difficult individuals to achieve objectives.
- Assisted with weekly project scheduling.
- Uploaded posts to social media channels, verifying spelling and grammar accuracy.
- Assisted in editing and writing content for blogs and newsletters.
Education
Short Course - Introduction to Screenwriting
Royal Conservatoire of Scotland
Glasgow 2023.10 - 2023.12
Bachelor of Arts - Theatre and Film
Queen Margaret University
Edinburgh 2018.09 - 2022.04
Skills
- Well-organised
- Presentation design
- Problem-solving
- Time management
- Communication skills
- Customer-focused
- Proofreading
- Content creation
- Team building
Timeline
Short Course - Introduction to Screenwriting
Royal Conservatoire of Scotland
2023.10 - 2023.12
Administrative Officer
HM Revenue & Customs
2022.11 - Current
Digital Media Assistant
Starcatchers Ltd
2021.06 - 2022.07
Bachelor of Arts - Theatre and Film
Queen Margaret University
2018.09 - 2022.04
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