Zoë Minshull
Lisburn
Summary
A highly motivated and well-organised professional with a strong commitment to punctuality, reliability, and integrity. Demonstrates efficient communication and interpersonal skills, alongside a comprehensive understanding of GDPR and sensitive data protection. Proven ability in petty cash oversight, complemented by excellent time management skills.
Overview
8
8
years of professional experience
Work history
Administrative officer
Belfast Health and Social Care Trust
Belfast
2025.06 - 2025.09
- Maintained a clean, organised workspace to improved productivity levels.
- Responded promptly to emails, letters and phone calls.
- Provided excellent customer service for improved client satisfaction.
Administration officer
HMP
Maghaberry
2024.08 - 2024.09
- Managed complex filing systems, resulting in easy access to crucial documents.
- Managed administrative processes for the prison healthcare department including maintaining confidential medical records.
- Processed referrals and ensured records were updated accurately.
Clerical Officer
Belfast City Hospital
2022.10 - 2023.09
- I have experience dealing with patients both over the phone and in person and am able to help patients with any queries they may have. When working in the healthcare environment, I always follow the policies especially GDPR and confidentiality.
Crew member, Crew trainer, Shift manager
McDonald’s
2019.08 - 2022.10
- This came with many responsibilities including health and safety, security, opening and closing the store and delegating tasks to other crew members, helping the store run smoothly.
- Maintained cleanliness standards by regularly cleaning and sanitising workstations.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Participated in regular stock takes helping manage supplies efficiently.
Crew member
The Codfather chippy
2017.08 - 2019.08
- This improved my communication skills, teamwork and ability to ensure customers got the best experience.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Operated cash registers accurately, ensuring proper handling of transactions.
Education
GCSE -
The Wallace High School
Access Diploma - Humanities and Social Science
Belfast Met Millfield campus
BSc (Hons) - Psychology
Northumbria University
Skills
- I am very punctual, reliable and friendly I am an honest person and very determined I am a good listener and have an ambition to do well I am motivated and have good time management skills
- Knowledge of gdpr
- Efficient communication
- Interpersonal communications
- Sensitive data protection
- Petty cash oversight
- Well-organised
Interests/Hobbies
Psychology, Crafting, Gym
References
References available upon request.
Timeline
Administrative officer
Belfast Health and Social Care Trust
2025.06 - 2025.09
Administration officer
HMP
2024.08 - 2024.09
Clerical Officer
Belfast City Hospital
2022.10 - 2023.09
Crew member, Crew trainer, Shift manager
McDonald’s
2019.08 - 2022.10
Crew member
The Codfather chippy
2017.08 - 2019.08
Access Diploma - Humanities and Social Science
Belfast Met Millfield campus
BSc (Hons) - Psychology
Northumbria University
GCSE -
The Wallace High School