Mark Portnoy
Maidstone,Kent
Summary
Detail-oriented professional with expertise in efficient communication, supply inventory maintenance, and office equipment operation. Demonstrates strong skills in customer relations and stock management, ensuring seamless workload organisation and records management. Proficient in database administration, export certificate preparation, invoicing, and billing, with a focus on time efficiency. Committed to leveraging organisational skills to enhance operational efficiency and support business objectives.
Overview
21
21
years of professional experience
Work history
Administrative officer
Glensound Electronics Ltd
Maidstone, Kent
2006.02 - 2020.07
- Delivered excellent customer service to improve client satisfaction through day-to-day support.
- Delegated tasks effectively across team members to build shared responsibility.
- Responded promptly to emails, letters, and phone calls for smooth external communication.
- Managed incoming calls to handle enquiries and complaints efficiently.
- Prioritised tasks to complete projects on time with minimal delay.
- Contributed insights during departmental meetings to support better team decisions.
- Organised daily administration work to enhance office efficiency and order.
- Handled customer queries in person via phone and email with care.
- Processed incoming calls and emails and routed information to relevant departments.
- Monitored office inventory levels and arranged re-ordering for service supplies.
- Prepared logistics documentation, including shipping manifests and customs forms.
- Monitored orders and communicated status, progress, or delays to stakeholders.
- Coordinated with carriers, shipping lines, and external haulage contractors.
- Audited inventory levels to support accurate restocking processes.
Customer account manager
Walters Hexagon
Maidstone, Kent
1999.05 - 2001.08
- Resolved complaints and queries quickly using clear case-handling steps.
- Communicated regularly with clients to maintain strong working relationships.
- Delivered excellent service to key clients for long-term retention.
- Triaged and resolved escalated customer issues without unnecessary delays.
- Resolved complaints swiftly to build customer confidence in the brand.
- Handled customer concerns and complaints to fix issues and retain loyalty.
- Managed stock between minimum and maximum levels to meet demand.
- Maintained accurate, up-to-date inventory records for day-to-day reference.
Education
BTEC - Media Studies
Mid Kent College
Maidstone, Kent 09/1994 - 07/1996
O Levels - Various subjects
Vinters Boys Secondary Modern
Maidstone, Kent 09/1980 - 07/1981
Skills
- Efficient communication
- Supply inventory maintenance
- Office equipment operation
- Customer relations
- Stock management
- Well-organised
- Workload organisation
- Records management
- Database administration
- Export Certificate preparation
- Invoicing and billing
- Time efficiency
Affiliations
- Reading, sport, gaming, films
Timeline
Administrative officer
Glensound Electronics Ltd
2006.02 - 2020.07
Customer account manager
Walters Hexagon
1999.05 - 2001.08
O Levels - Various subjects
Vinters Boys Secondary Modern
09/1980 - 07/1981
BTEC - Media Studies
Mid Kent College
09/1994 - 07/1996