Hazel Walkden
Morecambe,Lancashire
Summary
Highly skilled professional with expertise in customer relations, administrative tasks, and workflow prioritisation. Demonstrates strong organisational abilities and proficiency in Microsoft Office. Known for taking initiative and effectively managing tasks to enhance operational efficiency.
Overview
35
35
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Administrative officer
HMCTS
Lancaster, Lancashire
2002.02 - Current
- Respected customer privacy through tactful, diplomatic and confidential support.
- Handled confidential documents with utmost care; ensured data security at all times.
- Actioned routine correspondence to maintain good staff and customer communications.
- Maintained orderly files with updated, easily accessible information for staff.
- Fielded requests from information from outside parties and wrote professional correspondence in response.
- Prepared documentation to back up responses to financial or service complaints.
- Enhanced office efficiency by managing and organising the day-to-day administrative duties.
Administrative officer
Employment Service Jobcentre
Morecambe, Lancashire
1991.05 - 2002.02
- Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
- Drafted outgoing correspondence in appropriate tone and style.
- Generated written materials with meticulous attention to grammar and spelling.
- Secured data and documents to maintain confidentiality according to company and regulatory standards.
- Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
Revenue assistant
HMRC
Lancaster, Lancashire
1990.08 - 1991.05
- Constantly updated knowledge on new legal guidelines related to financial transactions, supporting compliance efforts.
- Delivered comprehensive administrative support to the finance team during peak periods.
Administrative officer
Unemployment Benefit Office
Lancaster, Lancashire
1990.04 - 1990.08
- Actioned routine correspondence to maintain good staff and customer communications.
- Supported jobseekers in their employment search while maintaining accurate benefit entitlement records
Education
A-Levels - French
Settle High School
Settle, North Yorkshire 1983.09 - 1989.06
GCSEs - English, Maths, German, French and Art
Settle High School
Settle, North Yorkshire 1983.09 - 1989.06
Skills
- Customer relations
- Well-organised
- Workflow prioritisation
- Proactive approach
- Microsoft Office proficiency
- Interpersonal communication
Affiliations
- International Travel - I enjoy visiting other countries and taking in the culture and experiencing new food and drink
- Corresponding with people world wide for over 40 years. I enjoy learning about people and their thoughts, experiences, customs and traditions.
- Learning languages, currently learning Spanish
- Walking - exploring my local area and enjoying the beauty of the nearby Lake District
- Learning - currently studying for a BA degree with the Open University
Accomplishments
Received reward and recognition after recommendation from colleagues for providing assistance to a different office to manage workloads
Passed my Driving Test at 48 years old
Certification
Full Driving Licence since 2019
References
References available upon request.
Timeline
Administrative officer
HMCTS
2002.02 - Current
Administrative officer
Employment Service Jobcentre
1991.05 - 2002.02
Revenue assistant
HMRC
1990.08 - 1991.05
Administrative officer
Unemployment Benefit Office
1990.04 - 1990.08
A-Levels - French
Settle High School
1983.09 - 1989.06
GCSEs - English, Maths, German, French and Art
Settle High School
1983.09 - 1989.06