Ben Patrick McFall
Cheltenham,Suffolk
Summary
Dedicated customer service professional with a strong background in enhancing customer satisfaction and managing disputes. Demonstrates exceptional skills in sales persuasion, communication excellence, and conflict mediation. Known for being a well-organised multitasker and a personable team player with extensive product knowledge and expertise in fresh produce checks and perishable item rotation. Committed to continuous improvement and delivering outstanding service to achieve the aims of the business.
Brings 7 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Customer assistant
Tesco
Cheltenham, Gloucestershire
2019.11 - Current
- Ensured health and safety regulations complied within work premises at all times.
- Improved customer relations by promptly addressing queries and concerns.
- Assisted customers with product selection to ensure satisfaction.
- Stocked shelves regularly for easy access to products by customers.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Provided excellent customer service to ensure repeat business.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Adhered strictly to policies and procedures for continued company compliance.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Listened actively to customer concerns, confusions and needs for excellent communication.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Paper deliverer
Lewis@woodmancote
Cheltenham, Gloucestershire
2019.06 - 2019.11
- Demonstrated resilience and perseverance in meeting demanding schedules every day of the week, including weekends and holidays.
- Expanded knowledge of local area whilst performing daily delivery duties.
- Undertook early morning starts consistently, highlighting strong time management skills.
- Improved public image of the company by polite interactions with clients during deliveries.
- Adhered to all safety regulations during delivery runs to ensure personal wellbeing as well as that of others on the road.
- Delivered papers punctually to maintain customer trust in our services.
Education
Diploma of Higher Education - Business and Management
Aberystwyth University
Aberystwyth 2022.09 - 2025.12
NVQ Level 3 - Business
Gloucestershire College
Gloucester 2019.09 - 2022.06
Skills
- Patience and tolerance
- Sales persuasion
- Customer satisfaction enhancement
- Conflict mediation
- Communication excellence
- Team player
- Customer Service
- Product knowledge
- Dispute management
- Fresh produce checks
- Perishable item rotation
- Well-organised multitasker
- Personable
Affiliations
- Kickboxing
- Skiing
- Reading
- Travelling
Languages
English
Native
Timeline
Diploma of Higher Education - Business and Management
Aberystwyth University
2022.09 - 2025.12
Customer assistant
Tesco
2019.11 - Current
NVQ Level 3 - Business
Gloucestershire College
2019.09 - 2022.06
Paper deliverer
Lewis@woodmancote
2019.06 - 2019.11