Ben Coulter
Newry
Summary
As a supervisor I have to be flexible and versatile enough to be able to switch from a waiter to a chef depending on the current demands of the restaurant, all while overseeing all other staff members to ensure they are performing at a high standard.
Overview
2
2
years of professional experience
Work history
Supervisor
Eddie Rockets
Newry, Down
04.2024 - Current
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Practiced healthy and safety measures to comply with regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
- Supervised activities of workers and enforced safety regulations.
- Improved workplace safety to reduce accidents and near-misses.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Supervised all kitchen staff to maintain high quality standards.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
Hotel waiter / Bar staff
Canal Court Hotel
Newry, Down
07.2023 - 04.2024
- Worked as a waiter and bar staff in a busy, fast paced environment where high standards were expected
- Listened to customer feedback to improve service experience
- Always ensured a good first impression by greeting every guest with a smile and positive attitude
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Worked as part of a team
- Used electronic till system to add orders to system and allow guests to pay
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Helped meet business needs by working extra shifts.
Education
IT Advanced Technical Award L3 Extended Diploma - Information Technology
SRC
Newry 09.2023 -
GCSEs - 9 Subjects
Abbey Christian Brothers Grammar School
Newry, NMD 09.2020 - 06.2023
Skills
- Guest rapport
- Cash handling
- Upbeat, outgoing and positive
- Highly responsible and reliable
- Customer service techniques
- Interpersonal skills
- Efficient under pressure
- Time management
- Team working
- Complaint handling
- Customer assistance
- Workforce training
- Health and Safety Compliance
- Calm under pressure
Timeline
Supervisor
Eddie Rockets
04.2024 - Current
IT Advanced Technical Award L3 Extended Diploma - Information Technology
SRC
09.2023 -
Hotel waiter / Bar staff
Canal Court Hotel
07.2023 - 04.2024
GCSEs - 9 Subjects
Abbey Christian Brothers Grammar School
09.2020 - 06.2023