SUNIL SASIDHARAN

• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Managed staff rotas, and planning workloads effectively and strategically.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Dealt with customer complaints and rectified product and service issues.
• Maintained clean, organized working areas to create positive, productive environments with minimal risk.
• Balanced and reconciled transactions to produce accurate financial records.
• Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
• Implement all safety and hygiene guidelines.

• Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
• Actively developed professional healthcare competencies through regular training.
• Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
• Prepared healthy meals with additional mealtime planning, feeding and support.
• Maintained confidentiality and compliance standards for optimised patient care.

• Assisted in daily personal care routine for improved patient well-being.
• Collaborated with other support workers during the times needed to ensure students were happily safe and comfortable.
• Escorting students to the session as per their schedule, Encouraging and supporting students in session to actively participate.
• Monitoring food and fluid intake and then updating the system to maintain a record of it.
• Highlighting students' behavioral issues if anything happened during that day in the system and as a team will discuss how to reduce that in the future.

• Addressed customer service inquiries quickly and accurately.
• Built rapport with customers through courteous and professional communications.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals.
• Optimized service delivery to maximize customer satisfaction and retention rate.
• Assisted customers with product-related questions, feedback, and complaints.

• Followed company regulations, policies, and processes.
• Added value to customer purchases by upselling additional products and services.
• Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
• Developed rapport with customers quickly to identify needs and provide solutions.
• Planned own workload to meet deadlines and changing priorities.

• Ensured staff stayed within food hygiene and safety regulations by closely monitoring staff operations.
• Scheduled employees to keep shifts well-staffed.
• Maintained cleanliness and sanitation across food service, storage and preparation areas.

Four months Internship training in core departments of the hotel as mentioned below:

• Front office
• Housekeeping
• Food production in Bakery
• Food & Beverage in Restaurant
• Food & Beverage in Banquet

Appreciation: Got a recognition for my work in The Market (Restaurant)