Waitress
Toby Carvery
Northampton, Northamptonshire
07.2023 - Current
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Greet and escort guests to their tables.
- Attend tables regularly to check customer needs are met promptly, processing additional food and drink orders.
- Serve meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provide a friendly, courteous service, maximising positive customer satisfaction ratings.
- Warmly greet guests upon arrival to create a welcoming atmosphere.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Upsell starters, meals and desserts to help achieve higher profit for the company, & help me hit higher targets.
- Create a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Inform the kitchen staff regarding special order requirements, such as allergies or specific meal options.
- Clearing, cleaning and managing a hygienic, tidy area to consume food.
- Cash up my money belt to balance the till at the end of my shifts.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Polished glasses and cutlery to pristine standards.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Checked customer IDs to confirm age before selling age-restricted products.
- Advised on food and drink choices based on customer preferences.
