Ben Bush
Bristol ,Somerset
Summary
Accomplished professional with expertise in business development, customer relationship management, and operations oversight. Demonstrates a strong commitment to safety regulations adherence and excels in leadership development, staff recruitment and retention, and performance monitoring. Adept at executive communication, decision-making authority, and interpersonal savvy. Proven track record in business networking and event planning. Career goal includes leveraging extensive skills to drive organisational success and foster sustainable growth.
Overview
12
12
years of professional experience
1
1
Certification
Work history
General manager
Revel Collective
Bristol , Somerset
2022.04 - Current
- Improved staff retention with robust HR policies and procedures.
- Established successful partnerships with other companies for mutual growth.
- Increased overall operational efficiency by implementing new management strategies.
- Defined company direction through careful strategic planning.
- Successfully negotiated contracts with suppliers to reduce costs.
- Led company-wide restructuring to streamline operations.
- Established a positive work environment which promoted staff morale and productivity.
- Identified new business opportunities, leading to market expansion.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Delivered results under pressure to meet tight deadlines.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Streamlined communication processes for improved team collaboration.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Maintained compliance with industry regulations at all times.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Implemented rigorous financial controls, improving overall profitability.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed day-to-day work of 20-30 employees and motivated teams to exceed objectives.
- Recruited and managed senior staff with focus on delivering clear results.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Partnered with management team to optimise operations and reduce costs.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Put in place clear controls for financial administration and business management.
- Monitored operations to assess and highlight results.
Assistant general manager
Revel Collective
Bath, Bath and North East Somerset
2020.08 - 2022.04
- Resolved underlying issues swiftly, mitigated potential risks effectively.
- Established effective communication channels with customers for superior service delivery.
- Implemented budgeting controls to maintain financial stability.
- Managed recruitment process, brought talented professionals on board.
- Ensured compliance with health and safety standards for a safe workplace.
- Improved team productivity by implementing new management strategies.
- Managed inventory, ensured consistent supply of resources.
- Conducted regular employee training to enhance skillsets.
Holding manager
Revel Collective
Bournemouth
2021.09 - 2021.10
- Successfully managed venue operations as Holding General Manager during busy Freshers period.
- Achieved profitability while interim management for venue during recruitment of permanent replacement.
- Enhanced 'Balanced Scorecard' metrics, improving Bournemouth's ranking on company league table.
Assistant manager
Revel Collective
Bath, Bath and North East Somerset
2016.06 - 2020.08
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Minimised inventory loss for improved profit margins.
- Increased staff productivity by providing comprehensive training programmes.
- Delegated tasks to team members efficiently improving overall productivity.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Handled customer complaints effectively, restoring trust in our brand.
- Handled stock control duties diligently preventing overstocking or shortages.
- Provided support to manager during audits, ensuring accurate reports.
Trainee assistant manager
Revel Collective
Bath, Bath and North East Somerset
2015.10 - 2016.06
- Trained new employees to meet company's service standards.
- Achieved reduction in wastage by keeping a tight control on stock levels.
- Handled emergency situations calmly, ensured minimal disruption to business operation.
- Maintained safety protocols, ensured secure working environment for staff.
- Initiated measures to improve operational efficiency within the store.
- Ensured cleanliness and hygiene standards with regular checks around the premises.
- Managed and organised staff rota to ensure sufficient coverage during peak times.
- Facilitated smooth running of shifts by ensuring effective staffing and scheduling.
Bar supervisor
Revel Collective
Bath, Bath and North East Somerset
2014.05 - 2015.10
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Trained staff for improved service quality and professionalism.
- Supervised team members to ensure excellent service delivery.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Collaborated with management on special events and theme nights generating fresh interest among patrons.
- Increased sales with effective promotional strategies.
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Bar staff member
Revel Collective
Bath, Bath and North East Somerset
2013.09 - 2014.05
- Adhered to health and safety regulations strictly.
- Prepared beverages, ensuring consistent quality.
- Liaised with kitchen staff for seamless service delivery.
- Ensured customer satisfaction by providing excellent service.
- Maintained professional knowledge about various drink recipes and offerings.
Education
NVQ Level 1 - Business Studies
Bath College
Bath 09/2012 - 05/2013
Skills
- Safety regulations adherence
- Business development
- Customer relationship management
- Leadership development
- Business networking
- Event planning
- Performance monitoring
- Staff recruitment and retention
- Operations oversight
- Executive communication
- Decision-Making authority
- Interpersonal savvy
Affiliations
- Health and fitness
- Football
Certification
- Personal Alcohol License
- First Aid at Work
- Health and Safety level 2
Timeline
General manager
Revel Collective
2022.04 - Current
Holding manager
Revel Collective
2021.09 - 2021.10
Assistant general manager
Revel Collective
2020.08 - 2022.04
Assistant manager
Revel Collective
2016.06 - 2020.08
Trainee assistant manager
Revel Collective
2015.10 - 2016.06
Bar supervisor
Revel Collective
2014.05 - 2015.10
Bar staff member
Revel Collective
2013.09 - 2014.05
NVQ Level 1 - Business Studies
Bath College
09/2012 - 05/2013