Kirandeep Kaur Bhagra
Hendon,Barnet
Summary
Accomplished professional specializing in relationship management and customer relationship management, with proven expertise in business networking and supplier negotiation. Demonstrates strong organizational skills and leadership development, backed by a successful track record in supply chain management and ISO standards. Experienced in health, safety, and environmental auditing, with a focus on compliance and safety training development. Proficient in budget planning and forecasting, with a deep understanding of organizational dynamics to drive strategic growth and operational excellence.
Overview
35
35
years of professional experience
17
17
years of post-secondary education
Work history
General Manager
Flow Trading Ltd
Muswell Hill, Haringey
2021.12 - Current
- Managed day-to-day transport, warehouse sales, and customer service tasks daily.
- Served as central communication point for suppliers, customers, and employees.
- Managed purchasing by overseeing stock levels and stock control processes.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Delivered results under pressure to meet tight deadlines.
- Managed over 50 customer calls daily.
Setting up the Company
Olivia Fine Food
Feltham, Hounslow
2020.08 - 2021.11
- Set up brand-new company and maintained health and safety standards daily.
- Maintained food safety procedures while supplying high-standard products to trade customers.
- Established wholesaling and retail for fast-food, preparing restaurant roll-out within 6 months.
Operations Manager
Buffalo Easy Ltd
Southall, Middlesex
2018.07 - 2020.07
- Checked food safety processes and HACCP standards across daily operations.
- Handled routing and driver updates to keep deliveries on schedule.
- Handled customer complaints and provided customer care support promptly.
- Prepared and processed customer orders through established procedures.
- Organised sales promotions and kept promotional materials ready for launch.
- Completed delivery verifications and recorded checks for each drop.
- Managed daily office administration to maintain smooth front-desk flow.
- Processed cash handling and supported banking tasks for daily takings.
- Managed over 60 customer calls per day.
- Increased sales by 25%.
-
General Manager
Nila (UK) Ltd
Hanwell, Ealing
1996.01 - 2018.05
- Managed responsibilities for 75 staff across quality, safety, and food standards.
- Managed health and safety and food safety day-to-day responsibilities.
- Completed internal and external audits for BRC, STS, ISO9001, and public sector.
- Analysed risk assessment data and supported food cost analysis reporting.
- Coordinated QHSE activities to maintain quality, health, safety, and environment standards.
- Checked compliance with licensing, hygiene, and health and safety legislation daily.
- Ran daily transport operations and warehouse activities for service reliability.
- Handled warehouse sales and customer service through daily reporting.
- Produced website brochure offers and managed related content and updates.
- Promoted and supported business marketing activities through accessible offers.
- Acted as central communication point for suppliers, customers, and employees daily.
- Reported operations, transport accounts, sales, warehouse work, and customer service daily.
- Purchased over 4000 products to maintain supply and stock continuity.
- Monitored stock levels and managed stock movement to avoid shortages.
- Recruited, trained, and supervised staff to support consistent delivery.
- Implemented financial controls to improve profitability and reduce avoidable spend.
- Introduced effective cost controls to reduce unnecessary expenditure across areas.
- Built partnerships with other companies to support mutual business growth.
- Reviewed performance data regularly to drive continuous improvement actions.
- Delivered work under pressure to meet tight deadlines consistently.
- Maintained compliance with industry regulations throughout daily operations.
- Collected customer feedback and held improvement sessions to raise satisfaction.
Quality Control Manager
Noon Products Ltd
Southall, Middlesex
2001.02 - 2010.08
- Introduced new testing tools to improve result accuracy and reporting consistency.
- Led quality assurance team activities to raise productivity across workflows.
- Oversaw production processes to maintain high-quality standards throughout output.
- Managed quality assurance team, enhancing overall productivity.
Receptionist
Richmond Hill Hotel
Richmond, Richmond upon Thames
1995.01 - 1995.12
- Processed hotel reservations and restaurant bookings for daily guest schedules.
- Served as main customer liaison to handle queries and requests.
- Coordinated communication between staff and hotel guests as central contact.
- Directed visitors and clients to appropriate staff for efficient service delivery.
- Maintained organised reception area for professional business environment standards.
- Managed incoming phone calls to keep communication flow within company.
- Performed room inspections regularly with housekeeping to maintain cleanliness standards.
- Completed smooth check-out by settling bills and confirming future bookings.
Administrator
K C Constructions Ltd
Hounslow
1994.05 - 1994.12
- Managed company accounts alongside day-to-day general office and admin duties.
- Allocated and reconciled customer payments against account records.
- Prepared orders, tenders, and passing documentation for timely submission.
Customer Service Assistance
Gulf Airlines (Nairobi)
Nairobi, Kenya
1991.01 - 1994.02
- Own customer care workflow and manage flight bookings while coordinating office admin duties.
Education
Diploma - Sales Management, Customer Service Care, National Diploma Graphic Design, National Diploma Arts
Premier International College
Nairobi 1988.01 - 1990.12
‘A' Level - Arts & Design
Aga Khan Academy
Nairobi 1985.01 - 1987.12
Kindergarten & Primary School - English, Maths, History, Geography, Science
Park Road Primary School
Nairobi 1974.01 - 1980.12
GCSEs - Biology, Art, English, Maths, Physics
Arya Girls High School
Nairobi, Kenya 1981.01 - 1984.12
Skills
-
Relationship management and business networking
-
Supplier negotiation and supply chain management
-
ISO standards knowledge
-
Health and safety auditing
-
Safety training development
-
Health legislation compliance
-
Organisational acumen and awareness
-
Leadership development
-
Budget planning and forecasting
-
Safety regulations adherence
-
Staff recruitment and retention
Hobbies and Interests
- Socialising and meeting new people
- Painting/drawing
- Cooking
- Volunteer work for animal shelters
References
Can be given on request.
Timeline
General Manager
Flow Trading Ltd
2021.12 - Current
Setting up the Company
Olivia Fine Food
2020.08 - 2021.11
Operations Manager
Buffalo Easy Ltd
2018.07 - 2020.07
Quality Control Manager
Noon Products Ltd
2001.02 - 2010.08
General Manager
Nila (UK) Ltd
1996.01 - 2018.05
Receptionist
Richmond Hill Hotel
1995.01 - 1995.12
Administrator
K C Constructions Ltd
1994.05 - 1994.12
Customer Service Assistance
Gulf Airlines (Nairobi)
1991.01 - 1994.02
Diploma - Sales Management, Customer Service Care, National Diploma Graphic Design, National Diploma Arts
Premier International College
1988.01 - 1990.12
‘A' Level - Arts & Design
Aga Khan Academy
1985.01 - 1987.12
GCSEs - Biology, Art, English, Maths, Physics
Arya Girls High School
1981.01 - 1984.12
Kindergarten & Primary School - English, Maths, History, Geography, Science
Park Road Primary School
1974.01 - 1980.12