Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Beatriz Andrade Alves Fernandes

Gorleston,Norfolk

Summary

I am a dedicated individual with a strong background in customer service excellence, known for exceptional organisation and attention to detail. Proven expertise in paperwork and record-keeping, time management, and reliability. I have gained the experience of working effectively under pressure, demonstrating teamwork and communication skills. Skilled in conflict resolution, aiming to leverage these abilities to contribute to a dynamic team environment while pursuing continuous professional growth.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work history

Customer service assistant

Subway
2025.02 - 2026.02

Performed out familiar tasks to maintain consistency in workflow

PC Worker

Bernard Matthews Factory
2024.11 - 2025.01
  • Maintained high attention to detail in fast-paced production environment, supporting operational efficiency
  • Completed and checked production paperwork to verify all products met packing and quality requirements
  • Created accurate, clear, and well-organised documentation for production processes

Customer Service Assistant

Subway
2018.09 - 2024.11
  • Managed opening and closing of the store independently and with team members
  • Operated cash register and handled customer transactions accurately
  • Delivered high-quality customer service during busy peak hours
  • Prepared customer orders efficiently while maintaining food hygiene standards
  • Completed store paperwork, including delivery checks and records
  • Maintained cleanliness of the store (dishes, floors, tables, and work areas)
  • Worked closely with team members to ensure smooth daily operations

Supermarket Opening Assistant

Supermarket Opening Assistant
2018.08 - 2018.09
  • Assisted with the opening of a new supermarket
  • Scanned, registered, and organised store merchandise
  • Supported stock management and general store setup
  • (Portugal)

Childcare Placement

Pilling Park Nursery
2016.10 - 2017.03
  • Assisted staff with supervising children
  • Ensured safety, cleanliness, and sanitisation of the nursery
  • Helped prepare activities and learning materials

Work Experience

Plumstead Library
2015.06 - 2015.06
  • Organised and stored books and library materials
  • Registered borrowed and returned items
  • Assisted with maintaining an orderly library environment

Education

BTEC Level 3 - Sports

City College Norwich
Norwich
2019.01 - 2021.01

BTEC Level 2 - Sports

City College Norwich
Norwich
2018.01 - 2019.01

BTEC Level 1 - Sports

City College Norwich
Norwich
2017.01 - 2018.01

GCSEs - English Language & Literature, Mathematics

City College Norwich

Skills

  • Customer service excellence
  • Strong organisation and attention to detail
  • Paperwork and record-keeping
  • Time management and reliability
  • Working effectively under pressure
  • Teamwork and communication
  • Conflict resolution

Affiliations

  • roller skating
  • drawing and painting

Languages

Portuguese
Native

Timeline

Customer service assistant

Subway
2025.02 - 2026.02

PC Worker

Bernard Matthews Factory
2024.11 - 2025.01

BTEC Level 3 - Sports

City College Norwich
2019.01 - 2021.01

Customer Service Assistant

Subway
2018.09 - 2024.11

Supermarket Opening Assistant

Supermarket Opening Assistant
2018.08 - 2018.09

BTEC Level 2 - Sports

City College Norwich
2018.01 - 2019.01

BTEC Level 1 - Sports

City College Norwich
2017.01 - 2018.01

Childcare Placement

Pilling Park Nursery
2016.10 - 2017.03

Work Experience

Plumstead Library
2015.06 - 2015.06

GCSEs - English Language & Literature, Mathematics

City College Norwich
Beatriz Andrade Alves Fernandes