Koyser Ali

High-performing hospitality professional with extensive leadership experience in high-volume restaurant operations. Currently Assistant General Manager at Shake Shack, operating one of the busiest restaurants in the global network.

Proven ability to drive £1M+ peak trading sales, lead large teams, maintain zero customer complaints during peak business periods, and deliver strong operational performance through effective leadership, coaching, and financial control.

Experienced in P&L management, labour optimisation, food safety compliance, team development, and high-energy guest service delivery.

Core Leadership Strengths

High-performing hospitality professional with extensive leadership experience in high-volume restaurant operations. Currently Assistant General Manager at Shake Shack, operating one of the busiest restaurants in the global network.

Proven ability to drive £1M+ peak trading sales, lead large teams, maintain zero customer complaints during peak business periods, and deliver strong operational performance through effective leadership, coaching, and financial control.

Experienced in P&L management, labour optimisation, food safety compliance, team development, and high-energy guest service delivery.

Core Leadership Strengths

• Full Restaurant Performance Ownership
• Sales Growth & Profitability
• P&L & Budget Management
• High-Volume Operations
• Team Leadership & Development
• Labour & Productivity Management
• Food Safety & Compliance
• Operational Excellence
• Customer Experience Leadership
• Stock & Inventory Control
• Scheduling & Workforce Planning
• Cross-Functional Communicant
• 
  

Having full P&L responsibility and taking action to have a positive impact on it

- Running a sparklingly clean restaurant that complies with all food safety and Health and Safety legislation

- Enabling brilliant guest experiences

- Ensuring the food is always of the highest quality

- Getting hands-on in the restaurant

- Hiring, training and leading a brilliant team

- Connecting meaningfully with your community

• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
• Managed business with turnover OF 6 MILLION PER YEAR
• Increased sales by 15%
• Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
• Motivated management and staff teams to consistently deliver high quality, customer-focused service.
• Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
• Enforced company policies and guidelines for all employees.
• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
• Designed work schedules to provide optimal and balanced cover of store needs.

• Increased team productivity through ongoing motivation and implementing incentives.
• Managed team of 150 plus staff.
• Completed opening checklists to create pristine service areas.
• Mentored and supported new employees to maximize team performance.
• Upheld company standards and compliance requirements for operations and cleanliness of all areas.
• Followed security procedures to reconcile tills and complete banking.
• Led by example in completing all tasks with energy and enthusiasm, aiding positive team mentality.