Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
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Bailey Dryden

Customer Care Assistant
Ashford,Kent

Summary

Conscientious Customer Care Assistant with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Customer Care Assistant

McDonald's Restaurants LTD
Ashford, Kent
01.2022 - 08.2022
  • Resolved concerns with products or services to ensure workplace efficiency and customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Provided ongoing guest service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems with haste.
  • Maintained up-to-date knowledge of product and service changes.

Crew Member

McDonald's Restaurants LTD
Ashford, Kent
04.2019 - 08.2022
  • Operated well in an environment ranked 2nd busiest in the world within its respective purpose.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Accurately operated cash register to process customer payments.

Education

National Diploma - Information Technology

Ashford College
Ashford, Kent
09.2021 - Current

National Diploma - Creative Media Production & Technology

Canterbury College
Canterbury, Kent
09.2019 - 07.2021

National Diploma - Skills For Creative Media

Canterbury College
Canterbury, Kent
09.2018 - 07.2019

Skills

Complaint resolution

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Interests

Creative Writing

IT Research

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Care Assistant

McDonald's Restaurants LTD
01.2022 - 08.2022

National Diploma - Information Technology

Ashford College
09.2021 - Current

National Diploma - Creative Media Production & Technology

Canterbury College
09.2019 - 07.2021

Crew Member

McDonald's Restaurants LTD
04.2019 - 08.2022

National Diploma - Skills For Creative Media

Canterbury College
09.2018 - 07.2019

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Bailey DrydenCustomer Care Assistant