Summary
Overview
Work History
Education
Skills
OBJECTIVE
Accomplishments
Affiliations
Languages
Timeline
Generic

PRITI MANKOTIA

Sutton,UK

Summary

Strong willed individual with robust interpersonal and communication skills. Boasting a solid work ethic, I am flexible enough to handle even the most demanding of situations. Motivated by challenges, my primary strengths are dependability, adaptability and determination to get the job done. I try and learn from each experience because I believe there is always room for self-improvement, both personally and professionally. I am eager to work with a team and I also wish to grow with the company in question. I am actively seeking a firm that will enable me to demonstrate this prowess. _________________________________

Overview

8
8
years of professional experience
2014
2014
years of post-secondary education

Work History

Customer service representative

McDonald's Restaurants Ltd
Sutton, UK
01.2019 - 01.2020
  • Working part time with the customer service, and front of house teams to achieve and exceed monthly targets by 20%
  • Provided top-notch support for increased customer satisfaction.
  • Delivering the great McDonald's service day in and day out in a fast moving and high energy environment
  • Approachable with a genuine smile and ability to connect with customers and make them feel valued
  • Following company defined and HSSE guidelines for compliance
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with varying questions using product knowledge and service expertise.


Online/Remote sales assistant

Mayra wholeseller
Delhi, India
01.2018 - 12.2018
  • Coordinated closely with the marketing team, leading to more cohesive campaigns.
  • Tracked competitor activities for strategic business planning.
  • Promoted special sales offers effectively, driving higher traffic towards the online platform.
  • Built strong relationships with regular customers for repeat business.
  • Demonstrated products effectively leading to increased sales conversions.

Media ; Sales/marketing Assistant Manager

The Hindustan Times Ltd.
Chandigarh, India
07.2016 - 01.2017
  • Worked full time with the sales team to achieve and exceed monthly targets
  • Thrived in a competitive environment to retain existing and convert new clients
  • Responsible for defining the creative artwork, management, coordination, delivery and financial control of advertisements
  • Experienced in Salesforce as a CRM tool
  • Looked after clients from a diverse background including but not limited to entertainment, interior decoration, travel and tourism
  • Worked with the top brass (GM and C-Level management) for 60+ clients
  • Regular follow ups with customers post-sales to continually improve customer service
  • Collaborated closely with sales team to reach targets.
  • Identified new business opportunities for company growth.
  • Negotiated contracts with media agencies to maximise advertising budget.
  • Reviewed client feedback and implemented changes to improve marketing campaign performance.
  • Worked with cross functional team to develop and implement targeted sales strategies.
  • Created social media content to promote brand awareness and increase audience engagement.
  • Gathered and analysed customer data and feedback using CRM software, reporting results for strategic decision-making.

Media ;Sales/marketing /Senior Executive

The Hindustan Times Ltd.
Chandigarh, India
11.2014 - 07.2016
  • Worked full time with the sales team to achieve and exceed monthly targets
  • Obtained appointments with existing clients to gather requirements and offer tailored packages
  • Managed advertisement agencies and maintained working relationships
  • Regular follow ups with customers post-delivery to continually improve customer service

Media; Sales/marketing/Excutive

The Hindustan Times Ltd.
Chandigarh, India
05.2014 - 10.2014
  • Worked full time as a Sales Trainee learning the ropes of the new business
  • Organised workshops with marketing department
  • Made client visits with more experienced staff
  • Experienced all areas of the business to appreciate the overall structure

Assistant store supervisor

Big Bazaar
Baddi, India
08.2013 - 10.2013
  • Worked part time on store floor to support customers
  • Dealt with customer enquiries in a professional and patient manner
  • Evaluated each store sector to drive promotions and enhance sales
  • Implemented strategies to boost company revenue and exceed targets

Front desk receptionist

Holiday Inn Hotel
Chandigarh, india
08.2012 - 01.2013
  • Handled appointment scheduling to ensure smooth daily operations.
  • Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Upheld confidentiality with sensitive information handling procedures.
  • Offered knowledgeable, friendly support to in-office guests.
  • Wrote professional letters, memos and emails for internal and external business communication.

Sales advisor

Paul merchants Ltd.
Chandigarh, India
02.2012 - 04.2012
  • Handled sensitive personal data responsibly whilst maintaining confidentiality.
  • Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
  • Provided technical support for customer issues, demonstrating problem-solving skills.
  • Performed data entry tasks to keep records up-to-date and organised.
  • Fulfilled administrative duties such as filing, copying and faxing documents when required.
  • Resolved conflicts in a respectful manner, promoting a positive image of the company.

Education

Masters In Business Administration (MBA) - Human Resource Management, Marketing Management

BUEST
HP
04.2012 - 04.2014

BBA - Bachelor in Business Administration

Kanhya Lal Butail D.A.V. College
India
04.2009 - 03.2012

Central Board of Secondary Education (CBSE) - COMMERCE

Vidyalaya Holta Camp Palampur
HP
03.2008

Skills

  • Customer service
  • Attention to detail
  • Flexible and adaptable
  • Relationship Management
  • Customer needs analysis
  • Sales negotiating
  • Customer relationship management
  • Self-starter
  • Excels at conflict resolution
  • Product knowledge
  • Time management
  • Microsoft office suite familiarity

OBJECTIVE

To obtain a role in the service, sales/marketing or hospitality industry where my skills  in client engagement and positive customer relations will benefit my employer.

Accomplishments

  • Awarded 'Best Intern' within 6 months of starting new role.
  • Introduced exciting new festive offers for the service & hospitality industry during a challenging economic period to boost sales and drive growth.
  • Championed the launch of a travel & tourism campaign to benefit the industry due to the proximity of an international airport.
  • Pioneered new glazed paper innovation in employer's newspaper and magazines.
  • utilised social media ,which led to an increase in brand awareness by over 50%
  • identify new market and expanded our company presence there
  • consistently exceeded monthly sales targets by 20%
  • expending market reach that contributed to a 15% increase in overall market share within a year
  • developed a customer loyalty that improved retention rate by 25% & increased repeat sales by 40%
  • Participated and won several co-curricular events such as dance, quiz competitions and Sports(Badminton)

Affiliations

  • Playing board games, Driving , Music & Photography

Languages

English, Hindi, Urdu & Punjabi

Timeline

Customer service representative

McDonald's Restaurants Ltd
01.2019 - 01.2020

Online/Remote sales assistant

Mayra wholeseller
01.2018 - 12.2018

Media ; Sales/marketing Assistant Manager

The Hindustan Times Ltd.
07.2016 - 01.2017

Media ;Sales/marketing /Senior Executive

The Hindustan Times Ltd.
11.2014 - 07.2016

Media; Sales/marketing/Excutive

The Hindustan Times Ltd.
05.2014 - 10.2014

Assistant store supervisor

Big Bazaar
08.2013 - 10.2013

Front desk receptionist

Holiday Inn Hotel
08.2012 - 01.2013

Masters In Business Administration (MBA) - Human Resource Management, Marketing Management

BUEST
04.2012 - 04.2014

Sales advisor

Paul merchants Ltd.
02.2012 - 04.2012

BBA - Bachelor in Business Administration

Kanhya Lal Butail D.A.V. College
04.2009 - 03.2012

Central Board of Secondary Education (CBSE) - COMMERCE

Vidyalaya Holta Camp Palampur
PRITI MANKOTIA