Ash Gillespie
Maybole
Summary
Experienced hospitality professional with a strong understanding of restaurant operations, dietary requirements, and menu memorisation. Adept at managing tables, facilitating split-bill payments, and maintaining grace under pressure in fast-paced, high pressure environments. Demonstrates exceptional patience and composure while ensuring seamless customer experiences. Committed to delivering high-quality service and optimising operational efficiency within the restaurant industry.
Overview
6
6
years of professional experience
Work history
Waiting staff member
Southern Ayr
Kirkoswald, South Ayrshire
2025.07 - 2026.01
- Managed table settings , ensuring neat arrangement and cleanliness.
- Enhanced customer satisfaction by providing excellent service at all times.
- Effectively managed reservations over phone and in person to avoid any confusion or delay.
- Met dietary requirements of customers by coordinating with kitchen staff effectively.
- Handled cash transactions accurately whilst maintaining financial integrity at all times.
- Displayed excellent knowledge of menu items, quickly memorising each dish available, along with dietary restrictions.
- Held a deep understanding at all times of all processes of the restaurant, working with the chefs to assist in a smooth running of restaurant operations.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Waiting staff member
Costley & Costley
Kirkoswald, South Ayrshire
2024.06 - 2024.08
- Adapted rapidly to the work environment, showing good understanding of etiquette and adaptability .
- Showed good communication with colleagues and guests, emphasising clarity to ensure proper fulfilment of my role.
- Memorised menu items, table numbers and establishment practices quickly, to ensure a high standard of service .
- Greeted every guest warmly upon arrival, setting positive atmosphere from the start.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations .
- Accommodated all guest requests to the best of my ability, including conveying all dietary requirements, complaints or other requests to appropriate staff members where necessary.
- Showed dependability, by helping to train new staff , supporting them with menu items, table numbers and orders.
Volunteer
National Trust For Scotland
Maybole, South Ayrshire
2019.10 - 2020.05
- Assisted with digitisation and management of park and forestry data, with a focus on accuracy and readability .
- Worked with spreadsheets and databases , to collate different groups of data together and to create graphs and other visualisations of data .
- Processed large amounts of data , finding and noting inconsistencies, and removing unrelated or unusable data.
Education
Bachelor of Science - 3D Animation and Visualisation
Glasgow Caledonian University
Glasgow 2023.09 -
Skills
- Patience and composure
- Dietary requirements understanding
- Split-Bill facilitation
- Grace under pressure
- Restaurant operations familiarity
- Menu memorisation
- Table management
Affiliations
- Digital Art and 3D Modelling
- Science and Space
- Live Music
Accomplishments
- Achieved my Duke of Edinburgh Bronze award during school, showing resilience and aspiration throughout.
- I completed my DofE award during the Covid pandemic, and needed good adaptability and perseverance to fully achieve the award
Timeline
Waiting staff member
Southern Ayr
2025.07 - 2026.01
Waiting staff member
Costley & Costley
2024.06 - 2024.08
Bachelor of Science - 3D Animation and Visualisation
Glasgow Caledonian University
2023.09 -
Volunteer
National Trust For Scotland
2019.10 - 2020.05