Belindah KASSAMI
London
Summary
Enthusiastic professional with a strong commitment to delivering exceptional service in fast-paced environments. Demonstrates effective teamwork and communication skills, supporting seamless operations and guest satisfaction. Eager to contribute positively to future roles through a focus on collaboration and customer care.
Friendly and approachable with knack for creating welcoming atmosphere. Effective communicator who listens and responds to customer needs. Quick learner with positive attitude, always ready to assist and ensure smooth dining experience. Strong teamwork skills, maintaining composure and efficiency even during busy periods.
Overview
6
6
years of professional experience
Work History
Waiting Staff Member
Electric Shuffle
King’s Cross
12.2025 - 01.2026
- Participated in regular training sessions on new menu items and service techniques to continuously improve performance.
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
- Communicated add-ons, deals and promotions when taking orders to increase order value and sales.
- Operated POS register to input orders and process customer payments.
Waiting Staff Member
The lighter man
Kings cross
07.2025 - 08.2025
- Advised on menu options based on allergies and preferences.
- Implemented promotional offers and special menus, informing guests of available options and maximising sales opportunities.
- Processed payments from customers, handling cash, card transactions, and issuing receipts accurately.
- Showed customers to their tables, providing menus when seated and communicating specials.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Performed additional tasks to keep dining room running smoothly.
- Managed table assignments efficiently, maximising dining space and reducing wait times for guests.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Collaborated with kitchen staff to communicate order details and special requests, ensuring high-quality service.
- Helped VIP-guests with their orders and requests, upholding venue integrity.
Waiting Staff Member
The skinny kitchen
Islington
04.2020 - 11.2024
- Served food and beverages to guests efficiently, ensuring timely delivery and meeting dietary requirements.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Efficiently delivered hot and cold food to tables when requested by chefs.
- Welcomed guests in a warm and friendly manner when entering the establishment.
- Greeted guests upon arrival, providing a warm, welcoming atmosphere and seating them promptly.
- Assisted in setting up for events and special functions, arranging tables and decorations according to specifications.
- Removed discarded trash and used dishes from customer tables.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Maintained a hygienic environment for guests by cleaning tables, menus and chairs after service.
- Maintained safe hygiene and food handling standards for full compliance.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Checked accuracy of completed orders and delivered to customers at tables.
- Monitored guest satisfaction throughout dining experience, addressing any issues with prompt resolutions.
- Assisted in setting up the dining area for service, including table arrangement and decoration to create an inviting environment.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Delivered positive first impressions and exceeded customer expectations through seamless front-of-house service.
Education
GCSEs - English language (grade 5)
Cousldon college/ sixth form
Cousldon Certificate of Higher Education - Health and social care (level 3)
Cousldon college/sixth form
Cousldon Skills
- Cash handling
- Patience and composure
- Customer feedback handling
- Effective communication
- Active listening
- Efficient under pressure
- Handling difficult customers
- Time-management
- Highly responsible and reliable
- Team collaboration
Timeline
Waiting Staff Member
Electric Shuffle
12.2025 - 01.2026
Waiting Staff Member
The lighter man
07.2025 - 08.2025
Waiting Staff Member
The skinny kitchen
04.2020 - 11.2024
GCSEs - English language (grade 5)
Cousldon college/ sixth form
Certificate of Higher Education - Health and social care (level 3)
Cousldon college/sixth form