Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic
Ebony Whitehead

Ebony Whitehead

Cowdenbe,United Kingdom

Summary

Dedicated, with expertise in point of sale operation and cash handling, complemented by excellent customer service etiquette and communication skills. Demonstrates patience and composure in tactful complaint handling, ensuring a friendly and polite demeanour at all times. Committed to maintaining personal hygiene standards while performing cleaning duties, always aiming to enhance customer satisfaction. I also have excellent people skills, a strong problem solver, working effectively and productively with diverse customers and individual needs.


I have also done my highers and although i feel i have done well i am awaiting my results and will update when these have been received.

Overview

1
1
year of professional experience

Work history

Waiting staff member

Junction Bar
Cowdenbeath, Fife
02.2024 - 03.2025


  • Greeted every guest warmly upon arrival, setting positive atmosphere from the start.
  • Effectively managed reservations over phone and in person to avoid any confusion or delay.
  • Showcased professional etiquette when interacting with guests, contributing to a positive image.
  • Assured cleanliness of dining area for a pleasant environment.
  • Managed table settings, ensuring neat arrangement.
  • Maintained proper hygiene standards in the kitchen for safe food handling.
  • Handled cash transactions accurately whilst maintaining financial integrity at all times.
  • Displayed good knowledge of menu items, assisting customers make informed choices.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.


Education

SVQ Level 4 - English

Beath high school
Cowdenbeath, Fife

SVQ Level 4 - Maths

Beath high school
Cowdenbeath, Fife

SVQ Level 5 - Drama

Beath high school
Cowdenbeath, Fife

SVQ Level 5 - Music

Beath high school
Cowdenbeath, Fife

Scottish Qualifications Certificate - Photography

Beath high school
Cowdenbeath, Fife

Skills

  • Point of sale operation
  • Cleaning duties
  • Tactful complaint handling
  • Patience and composure
  • Personal hygiene standards
  • Cash handling
  • Till point service and cash handling
  • Excellent customer service etiquette
  • Friendly and polite demeanour
  • Communication skills

Affiliations

  • Travel
  • Theatre
  • Books
  • Music

Timeline

Waiting staff member

Junction Bar
02.2024 - 03.2025

SVQ Level 4 - English

Beath high school

SVQ Level 4 - Maths

Beath high school

SVQ Level 5 - Drama

Beath high school

SVQ Level 5 - Music

Beath high school

Scottish Qualifications Certificate - Photography

Beath high school
Ebony Whitehead