Catalin Cioaba
Ipswich,Suffolk
Summary
Dedicated and adaptable professional with extensive expertise in restaurant operations, including point of sale operation, order processing, and payment handling. Demonstrates exceptional skills in tactful complaint handling and maintaining grace under pressure, ensuring a seamless dining experience. Proficient in food and beverage service, with a strong understanding of dietary requirements and hygiene practices. Known for enhancing food presentation and executing efficient table clearance. Career goals include advancing within the hospitality industry while continuing to deliver outstanding service.
Personable individual with knack for customer service and teamwork. Skilled in communication and multitasking, ensuring smooth and pleasant dining experiences. Strives to create welcoming atmosphere, contributing to customer satisfaction and repeat business.
Service-oriented professional with focus on hospitality and guest satisfaction. Possess skills in quick problem-solving, maintaining calm under pressure, and creating memorable dining experiences. Ready to bring these abilities to enhance customer satisfaction and business success.
Overview
1
1
year of professional experience
21
21
years of post-secondary education
Work history
Waiting staff member
Ipswich Town Football Club
Ipswich, Suffolk
2025.11 - Current
- Provided prompt service to enhance client experience.
- Assuring compliance with health and safety regulations, ensuring customer wellbeing.
- Having good communication skills with customers and colleagues alike.
- working closely with kitchen staff for accurate and rapid food delivery process.
- Handling cash transactions by using the till or an EPOS accurately whilst maintaining financial integrity at all times.
- Having tasks such as moving tables, chairs, restocking and cleaning
- Prioritising multitasking under high pressure situations, improving overall service speed and workplace productivity.
- Taking initiative in solving customer complaints diplomatically ensuring their return visits.
Warehouse worker
La Doria
Ipswich, Suffolk
2025.07 - 2025.09
- Followed health and safety guidelines with careful use of protective equipment.
- Maintained accurate stock records for easy tracking and retrieval of goods.
- Performed manual lifting tasks responsibly, minimising risk of injury on the job site.
- Ensured safety standards with regular equipment maintenance checks.
- Organised warehouse layout for optimised space utilisation.
- Cleaned the line I was supplying before and after my shift started making sure everything was up to standards.
- Multitasked while having everything under control as a single person for a 3 person task.
Waiting staff member
Kervane Kitchen
Ipswich, Suffolk
2024.10 - 2025.06
- When I worked here it was much different since It was my first however I rapidly learnt about the way of being part of waiting/ bar staff.
- I would greet customers at the entrance showing them their booked tables.
- I worked in the kitchen making sure the complimentary bread was made to the best of my abilities.
- I also learned to work behind a bar multitasking.
- Enhanced client satisfaction by providing excellent service.
- Demonstrated understanding of allergen management, mitigating potential issues during meal preparation.
- Displayed good knowledge of the menu specials, assisting customers make informed choices.
- Increased efficiency with quick and accurate knowledge of the restaurants table numbers.
Education
GCSEs - English Literature
Westbourne Academy
Ipswich, Suffolk 2019.09 - 2024.07
GCSEs - English Language
Westbourne Academy
Ipswich, Suffolk 2019.09 - 2024.07
GCSEs - Combined Science Trilogy
Westbourne Academy
Ipswich, Suffolk 2019.09 - 2024.07
GCSEs - Mathematics
Westbourne Academy
Ipswich, Suffolk 2019.09 - 2024.07
GCSEs - Creative Media Production & Technology
Suffolk New College
Ipswich 2024.09 - 2026.06
Skills
- Malleable
- Point of sale operation
- Cleaning duties
- Tactful complaint handling
- Grace under pressure
- Understanding dietary requirements
- Bill calculation
- Hygiene practices
- Silverware settings
- Beverage serving
- Restaurant operations familiarity
- Dishwashing proficiency
- Personal hygiene standards
- Food presentation enhancing
- Patience and composure
- Cash handling
- Table clearance efficiency
- Payment Processing
- Order processing
- Food and beverage service
- Glass polishing
- Order taking
- Event setup
- Tray service
Affiliations
- Staying in, watching movies, hanging out with friends and family.
Languages
Romanian
Native
Timeline
Waiting staff member
Ipswich Town Football Club
2025.11 - Current
Warehouse worker
La Doria
2025.07 - 2025.09
Waiting staff member
Kervane Kitchen
2024.10 - 2025.06
GCSEs - Creative Media Production & Technology
Suffolk New College
2024.09 - 2026.06
GCSEs - English Literature
Westbourne Academy
2019.09 - 2024.07
GCSEs - English Language
Westbourne Academy
2019.09 - 2024.07
GCSEs - Combined Science Trilogy
Westbourne Academy
2019.09 - 2024.07
GCSEs - Mathematics
Westbourne Academy
2019.09 - 2024.07