Aron McCubbin
Redditch,Worcestershire
Summary
A highly adaptable professional with proven efficiency in multitasking and maintaining calmness under pressure. Demonstrates proficiency in CRM software, showcasing a quick learning ability and adaptability to new environments. Committed to leveraging these skills towards achieving organisational goals and enhancing team performance.
Overview
11
11
years of professional experience
6038
6038
years of post-secondary education
Work history
Customer Service Advisor
The Electric Bike Shop
Bristol
07.2021 - Current
- Participated in conflict resolution sessions for better team cooperation.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Provided detailed information about products and services to potential customers.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Liaised seamlessly between suppliers and customers, enabling smoother transactions.
- Ensured accurate record-keeping with attention to detail.
- Managed over 40 customer contacts per day.
Customer Service Advisor
Halfords
Redditch, Worcestershire
11.2014 - 07.2021
- Handled 80 calls daily for faster issue resolution.
- Enhanced brand loyalty, provided excellent service at all times.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Managed complex customer issues to successful resolution.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
Education
Level 2 - Mental Health Awareness
NCFE
Redditch, Worcestershire 04.2001 - 07.2014
NVQ Level 3 Diploma - Health & Social Care for Adults
Edexcel BTEC
Stratford-upon-Avon, WarwickshireLevel 2 - Counseling Skills
CPCAB
Bromsgrove, WorcestershireNVQ Level 2 - Business Administration
LCCIEB
Redditch, WorcestershireSkills
- Calmness under pressure
- Multitasking efficiency
- CRM software use
- Adaptable and quick to learn
Timeline
Customer Service Advisor
The Electric Bike Shop
07.2021 - Current
Customer Service Advisor
Halfords
11.2014 - 07.2021
Level 2 - Mental Health Awareness
NCFE
04.2001 - 07.2014
NVQ Level 3 Diploma - Health & Social Care for Adults
Edexcel BTEC
Level 2 - Counseling Skills
CPCAB
NVQ Level 2 - Business Administration
LCCIEB
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