Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Firat Ozan Altin

Liverpool,United Kingdom

Summary

Dedicated professional with expertise in customer service and complaint resolution, travel booking, and medical reception. Proficient in CRM and booking systems, payment handling, and billing support. Skilled in conflict resolution with knowledge of ATOL/ABTA procedures. Fluent in English and Turkish, maintaining calmness under pressure. Aims to leverage skills in a dynamic environment to enhance client satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work history

Customer Service Advisor

Crystal Ski – TUI
Surbiton
11.2022 - 09.2025
  • Book and amend ski holidays, handling all aspects of the customer journey.
  • Resolve booking issues or errors promptly, ensuring customer satisfaction.
  • Manage cancellations and complaints in line with company policy, guiding customers through the ATOL or ABTA process when needed.
  • Take secure payments and manage sensitive customer information.
  • Offer expert advice on destinations and travel options tailored to client needs.
  • Provide after-sales support to build loyalty and enhance brand experience.

Bartender / Waiter

Sensation Liverpool
Liverpool, Merseyside
02.2025 - 08.2025
  • Prepared and served drinks behind the bar.
  • Took customer orders on the floor and provided table service.
  • Maintained cleanliness of the bar and seating areas.
  • Handled cash/card payments and provided excellent customer service.
  • Supported the team by covering multiple roles in a fast-paced environment.

Medical Receptionist

Optical Express
Manchester
08.2022 - 11.2022
  • Scheduled patient appointments and prepared patients for eye tests before seeing the optometrist.
  • Conducted basic eye scans and supported the clinical team with administrative tasks.
  • Delivered friendly, face-to-face customer service and managed the reception area.
  • Provided refreshments and maintained a welcoming atmosphere for patients.

Customer Service Advisor (EE – Billing Department)

Concentrix
Manchester
03.2022 - 08.2022
  • Handled customer enquiries related to billing, roaming, and phone plans.
  • Resolved complaints or escalated them to the appropriate departments.
  • Advised customers on charges, data usage, and service packages.
  • Maintained up-to-date records of all customer interactions and resolutions.

Night Receptionist

Pendulum Hotel & Manchester Conference Centre
01.2021 - 02.2022
  • Checked in guests and processed financial and audit reports during night shifts.
  • Ensured public areas, including the lobby and restrooms, were clean and well-maintained.
  • Set up conference rooms for next-day events.
  • Provided late-night guest support and monitored premises for safety and security.

Education

GCSEs -

Vale of York Academy

BTEC Level 3 - International Travel & Tourism

Leeds City College

Skills

  • Customer Service & Complaint Resolution
  • Travel Booking & Holiday Planning
  • Medical Reception & Patient Care
  • CRM & Booking Systems
  • Payment Handling & Billing Support
  • Conflict Resolution & ATOL/ABTA Procedures
  • Fluent in English and Turkish
  • Calmness under pressure

Languages

Turkish
Fluent

Timeline

Bartender / Waiter

Sensation Liverpool
02.2025 - 08.2025

Customer Service Advisor

Crystal Ski – TUI
11.2022 - 09.2025

Medical Receptionist

Optical Express
08.2022 - 11.2022

Customer Service Advisor (EE – Billing Department)

Concentrix
03.2022 - 08.2022

Night Receptionist

Pendulum Hotel & Manchester Conference Centre
01.2021 - 02.2022

GCSEs -

Vale of York Academy

BTEC Level 3 - International Travel & Tourism

Leeds City College
Firat Ozan Altin