Firat Ozan Altin
Liverpool,United Kingdom
Summary
Dedicated professional with expertise in customer service and complaint resolution, travel booking, and medical reception. Proficient in CRM and booking systems, payment handling, and billing support. Skilled in conflict resolution with knowledge of ATOL/ABTA procedures. Fluent in English and Turkish, maintaining calmness under pressure. Aims to leverage skills in a dynamic environment to enhance client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work history
Customer Service Advisor
Crystal Ski – TUI
Surbiton
11.2022 - 09.2025
- Book and amend ski holidays, handling all aspects of the customer journey.
- Resolve booking issues or errors promptly, ensuring customer satisfaction.
- Manage cancellations and complaints in line with company policy, guiding customers through the ATOL or ABTA process when needed.
- Take secure payments and manage sensitive customer information.
- Offer expert advice on destinations and travel options tailored to client needs.
- Provide after-sales support to build loyalty and enhance brand experience.
Bartender / Waiter
Sensation Liverpool
Liverpool, Merseyside
02.2025 - 08.2025
- Prepared and served drinks behind the bar.
- Took customer orders on the floor and provided table service.
- Maintained cleanliness of the bar and seating areas.
- Handled cash/card payments and provided excellent customer service.
- Supported the team by covering multiple roles in a fast-paced environment.
Medical Receptionist
Optical Express
Manchester
08.2022 - 11.2022
- Scheduled patient appointments and prepared patients for eye tests before seeing the optometrist.
- Conducted basic eye scans and supported the clinical team with administrative tasks.
- Delivered friendly, face-to-face customer service and managed the reception area.
- Provided refreshments and maintained a welcoming atmosphere for patients.
Customer Service Advisor (EE – Billing Department)
Concentrix
Manchester
03.2022 - 08.2022
- Handled customer enquiries related to billing, roaming, and phone plans.
- Resolved complaints or escalated them to the appropriate departments.
- Advised customers on charges, data usage, and service packages.
- Maintained up-to-date records of all customer interactions and resolutions.
Night Receptionist
Pendulum Hotel & Manchester Conference Centre
01.2021 - 02.2022
- Checked in guests and processed financial and audit reports during night shifts.
- Ensured public areas, including the lobby and restrooms, were clean and well-maintained.
- Set up conference rooms for next-day events.
- Provided late-night guest support and monitored premises for safety and security.
Education
GCSEs -
Vale of York Academy
BTEC Level 3 - International Travel & Tourism
Leeds City College
Skills
- Customer Service & Complaint Resolution
- Travel Booking & Holiday Planning
- Medical Reception & Patient Care
- CRM & Booking Systems
- Payment Handling & Billing Support
- Conflict Resolution & ATOL/ABTA Procedures
- Fluent in English and Turkish
- Calmness under pressure
Languages
Turkish
Fluent
Timeline
Bartender / Waiter
Sensation Liverpool
02.2025 - 08.2025
Customer Service Advisor
Crystal Ski – TUI
11.2022 - 09.2025
Medical Receptionist
Optical Express
08.2022 - 11.2022
Customer Service Advisor (EE – Billing Department)
Concentrix
03.2022 - 08.2022
Night Receptionist
Pendulum Hotel & Manchester Conference Centre
01.2021 - 02.2022
GCSEs -
Vale of York Academy
BTEC Level 3 - International Travel & Tourism
Leeds City College