Christine Boston
Norwich,Norfolk
Summary
Dedicated customer service professional with expertise in handling inbound calls, live chat handling and emails. Demonstrates exceptional multitasking efficiency and calmness under pressure. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Experienced professional with focus on customer service and satisfaction. Capable of resolving issues promptly and fostering positive client relationships through strong communication and problem-solving skills. Committed to enhancing customer experiences by providing tailored support and maintaining high service standards.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Customer service advisor
Ibex Global
Shaw Mandaluyong Manila , Phillippines
10.2020 - 01.2022
- Improved customer satisfaction by promptly addressing queries and complaints.
- Strengthened client relationships with clear communication and problem-solving skills.
- Streamlined responses to emails, improved response time significantly.
- Handled high volume of calls daily for faster issue resolution.
- Built rapport with clients through empathetic handling of concerns.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Mentored new staff members, enabling them to quickly adapt to our work culture.
Customer service representative
Convergys
Ortigas Manila, Philippines
09.2016 - 01.2019
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Offered technical support, leading to enhanced user experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
Bachelor Of Secondary Education - Education
Pangasinan State University , Alaminos City Campus
Alaminos City Pangasinan Philippines 06.2012 - 07.2016
Skills
- Live chat handling
- Patience maintaining
- Calmness under pressure
- Empathy handling
- Multitasking efficiency
- LiveAgent
- Returns and refunds handling
- Problem-solving
Affiliations
- playing golf
- working out
- playing badminton
- travelling
Timeline
Customer service advisor
Ibex Global
10.2020 - 01.2022
Customer service representative
Convergys
09.2016 - 01.2019
Bachelor Of Secondary Education - Education
Pangasinan State University , Alaminos City Campus
06.2012 - 07.2016