Antony Smith
Wymondham
Summary
Highly skilled in call management efficiency, telecommunication systems training, and multitasking, with proficiency in Microsoft Office Suite and computer network navigation. Demonstrates expertise in filing systems navigation, outbound call conducting, and adapting to new technologies, complemented by strong listening abilities and voice clarity. Adept at ensuring call logging accuracy and maintaining sound typing speeds while leveraging knowledge of operating systems to optimise workflows. Committed to delivering exceptional results through continuous skill enhancement and technological adaptability.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
Call handler
Emergency Assist LTD
Wisbech, Cambridgeshire
2021.09 - 2026.04
- Offered empathetic listening ear to distressed callers, providing reassurances where necessary.
- Deescalated tense situations with calm, patient communication style.
- Managed high volume of calls daily for prompt service delivery.
- Streamlined processing by navigating multiple systems simultaneously during customer interactions.
- Exceeded targets consistently without compromising on quality of service provided to clients.
- Provided IT Assistance were needed, including software and hardware repairs and replacement.
Store assistant
Dunelm
Wisbech, Cambridgeshire
2020.10 - 2021.02
- Improved product availability by effectively restocking shelves.
- Coordinated with team members for smooth store operation.
- Directed customers towards desired merchandise successfully reducing search time.
- Enhanced customer service by responding promptly to queries.
- Maintained store cleanliness for an appealing shopping environment.
- Managed inventory effectively to prevent stock shortages.
- Supported colleagues during peak hours for efficient checkout process.
Education
GCSEs - English, Maths, Science
Thomas Clarkson Academy
Wisbech, Cambridgeshire 2012.09 - 2018.06
BCS - ECDL
Thomas Clarkson Academy
Wisbech, Cambridgeshire 2017.03 - 2017.06
BTEC Level 3 - Health and Social Care
Thomas Clarkson Academy
Wisbech, Cambridgeshire 2018.09 - 2019.07
BTEC Level 3 - Performing Arts
Thomas Clarkson Academy
Wisbech 2018.09 - 2019.07
Skills
- Call management efficiency
- Basic it literacy
- Filing systems navigation
- Training in telecommunication systems
- Strong listening
- Microsoft office suite proficiency
- Computer network navigation
- Voice clarity
- Call logging accuracy
- Multitasking efficiency
- Outbound call conducting
- Sound typing speeds
- Knowledge of operating systems
- Adapting to new technologies
Affiliations
- In my own time i repair and build computers for close friends and family, I also run a table top roleplaying gaming with a few of my friends. I also go out once a week at least to go to local game store to play tactical card games with other skilled players.
Timeline
Call handler
Emergency Assist LTD
2021.09 - 2026.04
Store assistant
Dunelm
2020.10 - 2021.02
BTEC Level 3 - Health and Social Care
Thomas Clarkson Academy
2018.09 - 2019.07
BTEC Level 3 - Performing Arts
Thomas Clarkson Academy
2018.09 - 2019.07
BCS - ECDL
Thomas Clarkson Academy
2017.03 - 2017.06
GCSEs - English, Maths, Science
Thomas Clarkson Academy
2012.09 - 2018.06