Figma
Annelle Quee
Admin Receptionist
London
Summary
Flexible and proactive Admin receptionist with 3 years experience in Customer Service and Admin Roles.
Skilled in providing friendly, informative customer interactions and administration duties including handling sensitive paperwork/data and preparing consulting rooms for clients.
Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Call Handler
White Knight Recruitment
London
10.2021 - 12.2021
- Working in a team of 20 handling over 200 calls per day, Conducted booking vaccine appointments for clients in nearby facilities
- Maintained confidentiality and professionalism whilst inputting sensitive data
- Reported any urgent issues to manager which helped to resolve client concerns
- Effectively managing call quality and working towards utilisation rates under of 60%
- Key Skills Acquired: Microsoft Excel, Use of IT Systems
Call Agent
SITEL Company
London
07.2021 - 09.2021
- Accessing and amending relevant data on each client relating to Covid 19 files of up to 30 clients per day, Understanding the need to maintain confidentiality in relation to personal data as well as adhering to GPDR statements
- Effectively using verbal, written communication and ICT skills which improved work performance
- Exceptional organisational skills when managing up to 70 calls throughout the day
- Applying the ability to investigate whilst working in an unpredictable environment, often under pressure and adhering to tight timescales
- Key Skills Acquired: Creative Problem Solving, Organizational Ability, Complex Communication Skills, Knowledge Retention, Speed and Efficiency
Admin Receptionist
NHS Royal Free Hospital
London
11.2019 - 07.2021
- Developed Team Leadership skills when training 5 new staff members at the same time, Using negotiation skills to ensure that requests can be accommodated when dedicated capacity has already been utilised
- Data quality reports are picked up and actioned in a reasonable amount of time; ensuring patient data is updated and financial information is accurate
- Active use of system application used to register and update patient details, as well as booking and arranging appointments/ meetings for up to 20 consultants per week.
Sales Assistant
Morleys Of Brixton
London
08.2019 - 09.2019
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
Care Worker
Hartwig Care
London
03.2018 - 07.2019
- Scheduled and accompanied clients to medical appointments.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
Stadium Staff Member
Temptribe
London, Wembley
07.2017 - 06.2018
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
BA Honours Degree - Fashion Design
University of Bedfordshire
09.2015 - 07.2018
A Levels - undefined
St Charles Sixth Form College
01.2012 - 01.2014
High School Diploma -
La Sainte Union Secondary School
London, Highgate 09.2007 - 07.2010
Skills
Call Scheduling
Call triaging
Documentation and reporting
Complaint resolution
Sales expertise
Computer Skills
User Interface (UI) design
Time management
Transferable Skills
Communication Skills
Software
Adobe XD
Microsoft Word / Excel
Photoshop
Certification
Google UX/UI Design
Timeline
Google UX/UI Design
04-2022
Call Handler
White Knight Recruitment
10.2021 - 12.2021
Call Agent
SITEL Company
07.2021 - 09.2021
Admin Receptionist
NHS Royal Free Hospital
11.2019 - 07.2021
Sales Assistant
Morleys Of Brixton
08.2019 - 09.2019
Care Worker
Hartwig Care
03.2018 - 07.2019
Stadium Staff Member
Temptribe
07.2017 - 06.2018
BA Honours Degree - Fashion Design
University of Bedfordshire
09.2015 - 07.2018
A Levels - undefined
St Charles Sixth Form College
01.2012 - 01.2014
High School Diploma -
La Sainte Union Secondary School
09.2007 - 07.2010